Headline

Product Manager | MBA, IIM Indore | E-commerce | SaaS

About

I am a Product Manager at GoKwik, a leading e-commerce enabler platform that helps online merchants increase conversions, retention, and loyalty. I hold an MBA degree from the Indian Institute of Management, Indore, and Munich Business School, where I gained a strong foundation in business, management, marketing, and strategy. I have also acquired multiple certifications from Google in digital sales, ads search, and ads video. I have a keen interest in e-commerce, payments, and digital marketing, and I have developed analytical, agile, and SQL skills to excel in these domains. As a first product hire of GoKwik, I have built foundational features scaling to process $1Bn+ GMV and reaching over 100Mn+ shoppers within 3 years. I have launched a smart COD solution backed by ML model, which reduced RTO up to 40%, and have worked on checkout, c2p, partial payments and chat products. I have worked with cross-functional teams, stakeholders, and customers to deliver impactful and user-centric solutions that drive substantial revenue growth. I am passionate about creating innovative and scalable products that solve real-world problems and delight customers. I'm always looking to grow my personal and professional network. Feel free to connect via LinkedIn or contact me directly at pm18varund@iimidr.ac.in

Location

Karnataka

AI stack

claude

cursor

gemini

Work experience

Senior Product Manager at StockX, Dec 2024 - Present · 1 yr 9 mos, Bengaluru, Karnataka, India

Product Manager at GoKwik, Mar 2021 - Apr 2024 · 3 yrs 2 mos, Remote, As a first product hire of the team built foundational features scaling to process $1Bn+ GMV and reaching over 100Mn+ shoppers within 3 years. Smart COD suite Launched smart COD solution backed by ML model managing cross-functional teams to predict the risk of return and reduced RTO up to 40%. One-click-checkout Spearheaded the implementation of a data-driven checkout MVP on Shopify, utilising user research and comprehensive data analysis to achieve an impressive 30% boost in conversion rate, leading to a substantial revenue increase. Enhanced UPI intent flow by introducing intelligent error handling mechanisms, which led to a remarkable 10% boost in payment success rate, driving substantial revenue growth. Led the adoption of risk prediction model, enabling the implementation of dynamic risk-based discounting and charges on checkout, resulting in a 20% improvement in order deliverability and a significant reduction in revenue loss. Improved the cart recovery rate by 2x through the implementation of headless cart recovery within the Whatsapp app. Introduced COD to prepaid feature to improve cash flow and reduce returns converting up to 10% of COD orders to prepaid orders. Pioneered a new payment option split payment which helped brands reduce cancellations by 20% and returns by 30% and improve revenue by 50%. Kwikchat Took a lead on the stabilisation of a product of a newly acquired company and achieved 100% retention of enterprise clients working along with a team of 30+ engineers. Spearheaded the development of a support chatbot, resulting in the automation of 80% of support queries reducing the dependency on agents. Led the strategic planning and successful implementation of configurations in bot building, delivering an extraordinary 80% reduction in development time and a 90% decrease in error rate, revolutionising operational efficiency and improving overall productivity.

Summer Intern at Hindustan Petroleum Corporation Limited, Apr 2019 - Jun 2019 · 3 mos, Mumbai Metropolitan Region, Design of strategies to tackle IMO 2020 regulations  Researched about bunkering fuel, IMO regulations and its implications on operations of the companies coastal supply chain  Analysed and came up with various alternatives for low sulphur fuel such as MGO, methanol, LPG and installation of scrubbers  Worked on optimisation of costal supply operations for crucial petroleum products

Live Project at Sandu Pharmaceuticals Ltd., Sep 2018 - Mar 2019 · 7 mos, Mumbai, Maharashtra, India, E-commerce Platform for Ayurvedic Products, Sandu Pharmaceuticals  Spearheaded the digitisation of the Ayurvedic medicine selling platform that Sandu plans to introduce  Conducted a market survey of Sandu pharmaceutical’s major distributors and retailers all over Mumbai  Used the findings to design a marketing plan which was presented to the MD and other Board of Directors  Gave insights on features, user interface and programs to be included on the ayurvedic e-platform

Assistant System Engineer at Tata Consultancy Services, Mar 2017 - Jun 2018 · 1 yr 4 mos, Bengaluru, Karnataka, India, Worked as a test analyst for TCS.  Worked as Test Analyst for two UK based clients on multiple projects in insurance domain  Which involved business requirement analysis, preparation of test strategy, plan, execution and sign-off  Was involved in data analysis for a data migration project which involved data masking and transfer  Worked on projects which involved test automation, mainframe testing and followed Agile methodology  Responsible for quality analysis and delivery of high quality defect free products

Education

Master of Business Administration - MBA, Business, Management, Marketing, Strategy, Indian Institute of Management, Indore

Master of Business Administration - MBA, International Business, Munich Business School