Headline

Head of Business & Financial Reporting and Manpower Planning at Noon.com [An Emaar Enterprise] Group [Noon, Namshi, Food and Minutes]

About

Specialising in Business Planning, Manpower Planning, and MIS. Worked on the setting up of entire spectrum of Business Planning, Capacity Planning and MIS for various sectors including business feasibility study, business case analysis, target operating model design, transition management, vendor negotiation. Worked across sectors, including Information Technology & Customer Services, Telecommunication, Travel Domain and Retail [E-commerce]. Highlights of my experience include · Drawing of Annual Operating Plans and Forecast. · Coordination with Vendor with respect performance mapping performance enhancement plans. · Consistently driving efficiency levels of various channels leading cost rationalisation aligned with operating plans. · Consistently driving efficiency levels for misapplication of utilisation of resources. · Setting up of business reporting & MIS. · Demonstrating time management, communication, and problem-solving skills to excel within fast-paced environments. · Strong MS-Excel, Data analysis, Data Visualisation and MS-PowerPoint skills to present actionable data and business cases, create business & forecast models. · Extensive experience in MIS Management, Report Generation, Data Mining. · Have successfully created and implemented workforce tool (MS-Excel) to determine right staffing and optimized schedules- Tool can predict Tx backlogs and simulate output TAT along with graphical outputs. Tool\ Platform Expertise: · Tools- NICE- IEX- TotalView, Aspect- eWFM, Verient- Blue Pumpkin & DPA, MS- Excel · Resource Management Tools- Retain Resource Planning · Reporting & MIS- SQL, Tableau, VBA, PowerPoint, Big Query

Location

Gurgaon

AI stack

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Work experience

Head of Business & Financial Reporting and Manpower Planning at noon, Feb 2019 - Present · 7 yrs 8 mos, Gurugram, Lead Business & Financial Reporting and Manpower Planning across the Noon Group — a 5,000–10,000-employee, multi business-line organization spanning Noon.com, Namshi, Noon Food, and Noon Minutes.

Head of Reporting at Goomo Holdings India Pvt. Ltd., Nov 2016 - Sep 2018 · 1 yr 11 mos

Head of Business Reporting & Manpower Planning at Goomo, Nov 2016 - Sep 2018 · 1 yr 11 mos, Gurugram, Head of Business Reporting & Manpower Planning

Business Planning / Capacity Planning - Head at Yatra Online Pvt Ltd, Oct 2013 - Nov 2016 · 3 yrs 2 mos, Gurgaon, India, Business Planning / Capacity Planning - Head

Education

B.D.P, Business Data Processing, Delhi University

B.I.T, Bachelor of Information Technology, Indira Gandhi National Open University