---
title: "Varun Agnihotri - Team leader operations in India | Tal"
description: "Meet Varun Agnihotri, Operations Team Leader | Performance & KPI Management | Team Development | Process Scaling & Operational Excellence based in India. AI stack includes claude, gemini, and ChatGPT."
image: "https://tal.club/meet/varun-agnihotri/share-image"
---

# Varun Agnihotri on Tal

## Headline

Operations Team Leader \| Performance & KPI Management \| Team Development \| Process Scaling & Operational Excellence

## About

Currently working as a Senior Team Leader at Teleperformance, Bangalore, with experience in customer support, team leadership, operations, and business management\. My focus is on building high\-performing teams, driving business growth, achieving operational targets, and improving overall performance\. I particularly enjoy working with new pilot batches, helping them establish strong foundations, develop their capabilities, and grow into successful, high\-performing teams\. I’m passionate about mentoring people, managing business objectives, improving processes, and turning new initiatives into successful operations\. I believe in continuous learning, collaborative leadership, and growing together as a team\.

## Location

India

## AI stack

claude

gemini

ChatGPT

ChatGPT Images

Microsoft Copilot

## Work experience

Team leader operations at TP, Sep 2026 \- Present · 2 mo, Bengaluru, Karnataka, India, Operations Team Leader \| Global Pilot Operations \* Leading India operations for a premium international client in a pilot\-stage process, managing a team of 10\+ associates and overseeing end\-to\-end operational delivery\. \* Serving as the Single Point of Contact \(SPOC\) for the client from India, coordinating directly with global stakeholders and decision\-makers\. \* Collaborating with cross\-functional teams across Greece, Italy, the UK, and the US to ensure operational alignment, seamless communication, and consistent service delivery\. \* Managing client communications, business reviews, operational updates, and performance reporting to maintain transparency and stakeholder alignment\. \* Partnering closely with the MIS team to establish and implement a structured reporting framework, improving reporting visibility, consistency, and operational tracking\. \* Working closely with senior decision\-makers on product reviews, feedback evaluation, and improvement opportunities to support product and process optimization\. \* Driving pilot operations through structured team management, cross\-country collaboration, performance monitoring, and continuous improvement initiatives\.

Operations Team Leader/ Assistant Manager at TaskUs, Aug 2024 \- Feb 2026 · 1 y 6 mo, Noida, Uttar Pradesh, India, Managed and coached a team of 20\+ associates in a US\-based customer support process\. Conducted coaching, call audits, onboarding support, and performance management\. Managed KPIs including NPS, FCR, SLA, quality, shrinkage, and attrition\. Handled customer escalations and implemented performance improvement plans\. Collaborated with leadership during pilot operations and multi\-site expansion projects\. Supported Team Leaders and gained Assistant Manager operational expertise\. Biggest achievement:\- Turned a major client's downsizing decision into a growth story \- retained the account and grew from 150 to 650 operational seats by restructuring the engagement model creatively\.

Customer Service Specialist at Alorica, Feb 2023 \- Jul 2024 · 1 yr 6 mos, Mohali district, India, Delivered customer support in a US\-based healthcare B2B process\. Handled insurance\-related customer queries and escalations\. Maintained SLA, quality, and productivity performance targets\. Demonstrated strong communication and problem\-solving skills\. Worked in a fast\-paced US customer service environment with high process compliance\.

## Education

Bachelor of Business Administration, amity University

Diploma in computer science engineering, Computer Science, Shekhawati Institute of Engineering & Technology,Sikar

[View the original profile](https://tal.club/meet/varun-agnihotri)

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Person",
      "@id": "https://tal.club/meet/varun-agnihotri#person",
      "name": "Varun Agnihotri",
      "url": "https://tal.club/meet/varun-agnihotri",
      "image": "https://tal.club/meet/varun-agnihotri/profile-photo.jpg",
      "description": "Meet Varun Agnihotri, Operations Team Leader | Performance & KPI Management | Team Development | Process Scaling & Operational Excellence based in India. AI stack includes claude, gemini, and ChatGPT.",
      "jobTitle": "Team leader operations",
      "worksFor": {
        "@type": "Organization",
        "name": "TP"
      },
      "hasOccupation": {
        "@type": "Occupation",
        "name": "Team leader operations"
      },
      "homeLocation": {
        "@type": "Place",
        "name": "India"
      },
      "alumniOf": [
        {
          "@type": "EducationalOrganization",
          "name": "amity University"
        },
        {
          "@type": "EducationalOrganization",
          "name": "Shekhawati Institute of Engineering & Technology,Sikar"
        }
      ],
      "knowsAbout": [
        "claude",
        "gemini",
        "ChatGPT",
        "ChatGPT Images",
        "Microsoft Copilot"
      ],
      "mainEntityOfPage": {
        "@id": "https://tal.club/meet/varun-agnihotri#webpage"
      }
    },
    {
      "@type": "ProfilePage",
      "@id": "https://tal.club/meet/varun-agnihotri#webpage",
      "url": "https://tal.club/meet/varun-agnihotri",
      "name": "Varun Agnihotri on Tal",
      "description": "Meet Varun Agnihotri, Operations Team Leader | Performance & KPI Management | Team Development | Process Scaling & Operational Excellence based in India. AI stack includes claude, gemini, and ChatGPT.",
      "dateModified": "2026-11-12T16:29:09.629Z",
      "isPartOf": {
        "@id": "https://tal.club/#website"
      },
      "mainEntity": {
        "@id": "https://tal.club/meet/varun-agnihotri#person"
      },
      "primaryImageOfPage": {
        "@type": "ImageObject",
        "url": "https://tal.club/meet/varun-agnihotri/profile-photo.jpg",
        "contentUrl": "https://tal.club/meet/varun-agnihotri/profile-photo.jpg",
        "caption": "Varun Agnihotri profile photo on Tal"
      },
      "inLanguage": "en-IN"
    }
  ]
}
```