Headline

Sales Support & CRM Operations | Business Analyst | Power BI · SQL · Salesforce | IIT Hyderabad Certified | MBA Business Analytics

About

Business Analyst with a foundation in CRM operations, process automation, and data-driven decision making. I work at the intersection of business and technology, translating operational gaps into structured, measurable solutions. Currently building depth in Salesforce and enterprise sales operations. Open to analyst and operations roles at high-growth tech and SaaS companies.

Location

Noida

Work experience

Business Analyst | Operations & Growth at VedPrep, Nov 2025 - Mar 2026 · 5 mos, Noida, Uttar Pradesh, India, Worked at the core of sales operations for an EdTech platform serving GATE, CSIR NET, and IIT JAM aspirants — managing a pipeline of 500+ leads per month and turning raw data into decisions. My focus was on bridging the gap between what the data was saying and what the business needed to do next. I mapped operational gaps, built reporting systems, and worked closely with senior stakeholders to align strategy with ground-level insights. ▸ Identified 3 process gaps in the lead conversion funnel — proposed and implemented targeted fixes that improved efficiency by 15% ▸ Designed fortnightly KPI dashboards consolidating 4 data sources — reduced manual reporting effort by ~30% ▸ Conducted segment-level analysis across 3 product lines and presented findings to management — drove a 20% uplift in client engagement ▸ Maintained a 500+ client database with strict data governance and audit-ready records throughout the sales cycle What this role taught me: operational clarity comes from asking the right questions, not just pulling the right numbers.

Business Analyst | CRM & Data Analytics at PRJ Digitals, Jan 2025 - Apr 2025 · 4 mos, Remote, Joined a digital marketing and analytics consultancy as a Business Analyst Intern, working across 4 live client mandates simultaneously — each with its own workflows, data sets, and stakeholder expectations. The role demanded both analytical precision and clear communication — I wasn’t just running numbers, I was translating them into recommendations that clients could act on. ▸ Mapped As-Is performance workflows across 4 accounts using Power BI and Excel — identified capability gaps and delivered To-Be recommendations that improved client outcomes by 15–20% ▸ Built structured client-facing decks from raw campaign data — used at monthly executive review meetings to support strategic decisions ▸ Managed 4 parallel workstreams under fixed deadlines with zero missed deliverables across the full engagement Working with multiple clients at once taught me how to think in frameworks, communicate with precision, and deliver under pressure — skills I carry into every role.

Education

Master of Business Administration - MBA, Business Administration and Management, General, Amity University Online

Bachelor of Technology - BTech, Computer Science, JSS Academy of Technical Education, Noida