Headline

Customer Success & Program Operations Leader | Author | Remote-First Global Client Delivery | Partnerships & Ecosystem Building | State Lead – Aspire Leaders Program | ex-McKinsey Forward Fellow

About

I’m someone who can’t walk past a broken system without trying to fix it. I never wanted to write this About section in the first place, because no two lines can truly encapsulate my journey. I didn’t dream of working in support, nor did I have a meticulously planned career roadmap toward customer success. I simply showed up, answered my first query, then the next, and kept moving forward, one honest step at a time. Sometimes I carried two roles at once, never waiting for permission to go beyond what was asked of me. Those steps added up. Over the past five years with companies like Amazon, Teleperformance, and TaskUs, I have achieved: • 55,000+ customer interactions with 97%+ Customer Satisfaction (CSAT) • Led teams of 25-30+ across multiple time zones • Reduced SLA breaches by 25% • Cut handling time by 75% • Built Power BI dashboards, escalation frameworks, and standard operating procedures (SOPs) that didn’t exist before I arrived Not because someone asked me to, but because I’ve never been able to look at a broken system and walk away from it. While building my career, I was also building myself—quietly and globally, working with communities and leadership networks across continents because I understood early on that the world was far bigger than the city I came from. Through leadership fellowships and global communities such as McKinsey & Company Forward, Aspire Institute’s AI-Integrated Leadership Program (Harvard faculty-led), OMLAS Asia, United People Global (Geneva), and FinMango, I’ve mentored emerging leaders, evaluated global cohorts, and contributed to conversations around leadership, sustainability, and impact. Now I’m making my next move clear: Program and Operations Management. This isn’t a career change — it’s a career revelation. Everything I’ve built, every system I’ve improved, every process I’ve redesigned, and every team I’ve supported- has been pointing here. I bring Six Sigma thinking, cross-functional execution, data-driven governance, and a ground-level understanding of how operations truly work from the inside. So no — two lines won't do it. But if you're building something that needs someone who can't walk past a broken system- and has the receipts to prove it, I'd love to connect. Core Focus Areas: Program Management • Operations Management • Customer Success • Community & Social Impact Programs • AI-Enabled Operations • Process Improvement • Vendor & Stakeholder Management

Location

Bhopal

Work experience

State Lead – Madhya Pradesh (Community Outreach) at Aspire Institute, Mar 2026 - Present · 5 mos, Supporting campus outreach and university partnerships across Madhya Pradesh for the Aspire Leaders Program at Aspire Institute, a global leadership development initiative founded by Harvard Business School professors Tarun Khanna and Karim Lakhani. The program equips students aged 18–29 with leadership, career readiness, and global exposure through a free 9-week virtual learning experience. Key focus areas: • Building partnerships with universities and student communities across Madhya Pradesh • Leading campus outreach to connect students with global leadership opportunities • Organizing information sessions and awareness initiatives across institutions • Supporting students in accessing the Aspire Leaders Program and financial awards of up to $5,000 Focused on expanding access to high-quality leadership development and global opportunities for emerging student leaders.

AI-Integrated Leadership Program (AILP) Fellow at Aspire Institute, Mar 2026 - May 2026 · 3 mos, Cambridge, England, United Kingdom, Selected for the AI-Integrated Leadership Program (AILP) at the Aspire Institute, a global leadership initiative preparing emerging leaders to navigate the institutional, economic, and societal transformations driven by artificial intelligence. The program brings together a global cohort to examine how AI is reshaping governance, organizational strategy, and public decision-making. Through interdisciplinary learning and cross-sector dialogue, the fellowship explores how leaders can responsibly integrate AI into complex systems while ensuring technology advances human and societal progress. Areas of focus include: • Strategic AI literacy for leadership and policy environments • Responsible and ethical AI integration in institutions and public systems • Systems thinking for decision-making in technology-driven environments • Cross-sector collaboration to address global challenges in the AI era Building on my earlier experience with the Aspire Leaders Program, this fellowship deepens my focus on the intersection of technology, leadership, and societal impact, particularly how emerging technologies can strengthen institutions and expand opportunity at scale. The AI-Integrated Leadership Program equips leaders with the frameworks, perspectives, and global networks needed to responsibly guide institutions through the technological transformations shaping the future of work, governance, and global systems.

Author at BookLeaf Publishing, Mar 2026 - Present · 5 mos, Authored and published I Stayed, a contemporary poetry collection exploring emotional endurance, silence, and the complexities of staying in difficult situations. Led the end-to-end creation process, including writing, editing, manuscript development, and publishing coordination. The work reflects on resilience, relational dynamics, and the often-unspoken emotional experiences individuals navigate. Uses storytelling as a medium to spark conversations around emotional wellbeing, self-awareness, and personal growth.

Changemaker (Ambassador) at FinMango, Apr 2025 - Present · 1 yr 4 mos, New York, United States, Selected as 1 of 12 Global Changemakers from 400+ applicants worldwide for work at the intersection of lived experience, financial resilience, and social innovation. Chosen to amplify underrepresented voices and contribute to more inclusive financial systems. Key Contributions: *Advocate for inclusive, human-centered financial tools reflecting the lived realities of young adults. *Collaborate with FinMango’s global innovation team and alumni on impact-driven technology initiatives. *Translate personal and community financial challenges into actionable insights that inform scalable solutions. *Contribute to a global movement for financial health through storytelling, research, and outreach. Published Work: 📝 From Impulse Trades to Financial Confidence: My Journey in Digital Finance (Featured FinMango Ambassador Spotlight) 🔗https://open.substack.com/pub/finmango/p/ambassador-spotlight-varsha-tulsani?utm_campaign=post-expanded-share&utm_medium=web 🔗 https://www.finmango.org/varsha-tulsani About FinMango: FinMango is a youth-led global nonprofit reaching 1.5M+ people across 100+ countries, building tech-enabled solutions to close gaps in financial literacy and access. Supported by partners including Google, USAID, and the World Bank.

Sustainability Leader at United People Global, Jul 2024 - Present · 2 yrs 1 mo, Geneva, Switzerland, *Completed specialized training with exceptional commitment, showcasing the ability to lead and inspire positive citizen leadership in sustainability. *The intensive program, facilitated by United People Global in collaboration with leading institutions, experts, and stakeholders, culminated in this prestigious distinction. *Achievements include outstanding performance in Overall Excellence in Learning. *Successfully managed and mentored a team of 16 emerging leaders, guiding their development in sustainability. *Spearheaded and executed Mini Trainings on Sustainability and Positive Citizenship Leadership. *Drove impactful Training and Advocacy for the SDGs. *Forged strong partnerships with School Administrators and Community Leaders to enhance collaborative efforts and drive sustainable change.

UPG Champion/Member at United People Global, Mar 2024 - Present · 2 yrs 5 mos, Geneva, Switzerland, United People Global (UPG) is a dynamic community that empowers individuals to transform the world by driving progress on the Sustainable Development Goals (SDGs). I am honored to join UPG in raising awareness, igniting belief, catalyzing collaboration, and building a strong community dedicated to advancing the SDGs. Through strategic publications, innovative projects, and impactful events, UPG achieves its mission. My commitment lies in championing women's empowerment, advancing education, and eradicating menstruation poverty. I am devoted to contributing to SDGs 4 (Quality Education), 3 (Good Health and Well-being), and 2 (Zero Hunger).

Evaluator (Selection Council 2026) at United People Global, Dec 2025 - Feb 2026 · 3 mos, Remote, Selected once again to serve on the UPG Sustainability Selection Council for the Class of 2026, contributing to the identification of high-potential sustainability leaders from across the world. Key Responsibilities & Impact: *Evaluating global applications using UPG’s official, values-driven assessment framework *Assessing candidates on motivation, leadership capacity, innovation, ethics, and potential for measurable impact *Exercising sound judgment, integrity, and objectivity to ensure a fair, transparent, and rigorous selection process *Supporting the selection of a diverse, high-caliber cohort within a global community of 500+ sustainability leaders *Upholding strict confidentiality, data protection, and conflict-of-interest standards in line with the requirements *Collaborating with the UPG Sustainability Leadership Team to strengthen the quality, credibility, and consistency of the selection process This role reflects continued trust in my judgment and a strong commitment to building ethical, impact-driven global leadership- where integrity, responsibility, and long-term impact truly matter.

Forward Fellow at McKinsey & Company, Sep 2025 - Dec 2025 · 4 mos, New York, United States, Selected as a Forward Fellow in McKinsey & Company’s global learning journey, designed to equip early-career professionals with critical skills for the future of work. *Developing advanced problem-solving and critical thinking skills through 10+ structured modules covering real-world business scenarios. *Enhancing leadership, collaboration, and communication by working with a cohort of 1000+ peers globally. *Building proficiency in digital transformation tools and frameworks to apply in professional projects and career growth. *Participating in weekly interactive sessions and case-based exercises, targeting measurable improvements in efficiency, decision-making, and project management. About McKinsey Forward: The McKinsey Forward Program is a 10-week, global learning initiative that helps participants build essential leadership, problem-solving, and digital skills to thrive in a rapidly changing world. It connects learners with peers worldwide and provides recognition from McKinsey upon successful completion. 🔗 My Forward Credly Badge: https://lnkd.in/gvhsfPes

Education

Fellowship Programme, Educational Leadership and Administration, General, Harvard University

Bachelor of Business Administration - BBA, Business Administration and Management, General, Sant hirdaram Institute of Management