Process Associate @ Tata Consultancy Services | SAP Certified Associate




Bachelor of Commerce, Accounting and Finance
Savitribai Phule Pune University
CA Foundation degree, Business/Commerce, General
The Institute of Chartered Accountants of India
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Results-driven Operations Team Lead with 3+ years of experience in credit management, collections strategy, and financial operations at Tata Consultancy Services. Proven track record in managing high-volume loan portfolios, optimising recovery rates, and reducing delinquency through data-driven strategies and team leadership. CA Foundation qualified with strong expertise in financial analysis, compliance reporting, and stakeholder management. SAP S/4HANA Certified with hands-on experience in billing, financial controls, and data management.
Pune District
Process Associate at Tata Consultancy Services, Jan 2024 - Present · 2 yrs 5 mos, Portfolio Management: Managed a portfolio of 400+ accounts monthly, conducting structured follow-ups, negotiation, and resolution tracking with high accuracy • Collections Strategy: Led team to drive collections strategy, improve recovery rates, and control delinquency consistently delivering 93%+ resolution rates through KPI tracking (RPC, PTP, Kept%) • Credit Risk Analysis: Performed credit risk analysis and managed delinquent accounts to minimise bad debt exposure and support data-driven decision-making • Stakeholder Collaboration: Collaborated with Bank stakeholders for escalations and compliance adherence discussions at manager-to-senior level • Process Improvement: Improved operational efficiency by 15% through development and implementation of SOPs and process enhancements across the collection’s workflow • Team Leadership: Conducted team coaching, performance reviews, and feedback sessions to enhance productivity, improve quality scores, and ensure adherence to compliance and operational standards
Financial Operations Analyst – Trainee at Tata Consultancy Services, Feb 2023 - Jan 2024 · 1 yr, • Acquired in-depth knowledge of BFSI workflows and compliance standards through structured training at Tata Consultancy Services. • Conducted payment reconciliation using PCC (Bank servers), ensuring accuracy and identifying discrepancies. • Developed process documentation and MIS reporting skills in Excel, aligning with SAP SD concepts like order-to-cash.
Taxation intern at Mirza Kotkar, May 2021 - Aug 2022 · 1 yr 4 mos, Statutory Compliance: Supported Statutory Audit Reviews, manually validating that Tax Values (GST/TDS) on client invoices matched government regulations — ensuring billing accuracy • Financial Reconciliation: Executed reconciliation of Sales Registers vs. Financial Ledgers, maintaining financial trackers to ensure accurate reporting of sales revenue and tax liabilities • Financial Administration: Maintained financial trackers and produced analytical reports to support audit accuracy; assisted senior auditors in analysing revenue impact based on taxation policies • Data Verification: Conducted detailed verification of input/output tax calculations, ensuring 100% accuracy in compliance reporting and client financial statements
Bachelor of Commerce, Accounting and Finance, Savitribai Phule Pune University
CA Foundation degree, Business/Commerce, General, The Institute of Chartered Accountants of India