Headline

Business Development Executive @ American Express | Sales, Customer Relationship Management

About

As a Business Development Executive at American Express, I leverage my skills in sales, customer service, and communication to promote and sell premium credit cards to individual clients. I identify customer needs and recommend suitable credit card solutions, building and maintaining strong client relationships for long-term customer loyalty. I also conduct market research to identify potential leads and business opportunities, and collaborate with cross-functional teams to ensure smooth customer onboarding. Previously, I worked as a Sales Executive at Bath & Body Works, where I assisted customers in selecting fragrances, body care, and home products based on their preferences. I educated customers about product ingredients, benefits, and promotions, and achieved and exceeded sales targets through upselling and cross-selling techniques. I also maintained store presentation, restocked merchandise, and ensured a premium shopping experience. Additionally, I have experience as a Data Entry Specialist, making outbound calls to potential and existing customers to promote products/services, collecting and verifying customer information for lead generation and database management, and engaging in effective communication to understand customer needs and provide relevant solutions. I hold a Bachelor's degree in Political Science Honours from Maharaja Agrasen Himalayan Garhwal University.Also pursuing MBA from IMT GHAZIABAD in Business analyst and data science.

Location

Delhi

Work experience

Business Development Executive at American Express, Feb 2024 - Present · 2 yrs 5 mos, Delhi, India, Promoting and selling American Express credit cards to individual and corporate clients. Identifying customer needs and recommending suitable credit card solutions. Building and maintaining strong client relationships for long-term customer loyalty. Achieving and exceeding monthly and quarterly sales targets. Conducting market research to identify potential leads and business opportunities. Collaborating with cross-functional teams to ensure smooth customer onboarding.

Sales Executive at Bath & Body Works, Sep 2023 - Jan 2024 · 5 mos, Saket new delhi, Assisting customers in selecting fragrances, body care, and home products based on their preferences. Educating customers about product ingredients, benefits, and promotions. Achieving and exceeding sales targets through upselling and cross-selling techniques. Maintaining store presentation, restocking merchandise, and ensuring a premium shopping experience. Handling customer queries, returns, and feedback to enhance satisfaction. Collaborating with the team to execute marketing campaigns and promotional events.

Data Entry Specialist at INDIVIDUAL, Feb 2022 - Aug 2023 · 1 yr 7 mos, Delhi, India, Making outbound calls to potential and existing customers to promote products/services. Collecting and verifying customer information for lead generation and database management. Engaging in effective communication to understand customer needs and provide relevant solutions. Scheduling appointments and follow-ups for the sales team. Maintaining and updating customer records in CRM software. Achieving daily/weekly call targets and conversion goals.

Education

Master of Business Administration - MBA, Business analyst and data science, Institute of Management Technology, Ghaziabad

Bachelor's degree, Political science honours, Maharaja Agrasen Himalayan Garhwal University