Vamsikrishna Agraharapu profile photo 1 on Tal

Vamsikrishna Agraharapu

Application Support Engineer | Technical Support Engineer | Enterprise End-User Support | IT Escalations | Incident Management

Bengaluru

4+ years of work experience

Tekion Corp
May 20264 mosPresent

Bengaluru, Karnataka, India

Own and resolve complex B2B customer technical issues and escalations, providing timely troubleshooting and resolution while maintaining a high-quality customer experience. Perform structured troubleshooting to identify root causes, failure points, configuration issues, and application defects. Debug applications and validate APIs using Postman and REST API testing techniques to isolate technical issues and determine appropriate remediation paths. Investigate application behavior, logs, configurations, and technical symptoms to distinguish between application, configuration, integration, and environment-related issues. Use AI-assisted troubleshooting with ChatGPT and Claude to accelerate root-cause analysis, generate diagnostic approaches, identify probable failure scenarios, and improve resolution efficiency. Collaborate with Development, QA, Product, and other technical teams to investigate complex escalations and drive issues through resolution. Escalate issues with clear technical evidence, reproduction details, troubleshooting performed, and customer impact to improve engineering response and reduce investigation time. Support application installation and configuration activities while ensuring customers receive clear guidance and effective technical resolutions. Maintain ownership of customer-impacting issues through follow-up and closure rather than relying solely on initial troubleshooting. Identify recurring technical problems and communicate patterns and gaps to cross-functional teams to support longer-term corrective actions. Operate effectively in a fast-paced support environment where multiple high-priority issues require prioritization, judgment, and timely communication.
Concentrix
Jan 20233 yrs 2 mosFeb 2026

Bengaluru, Karnataka, India

Need handle the customer queries via and troubleshooting and cross sell and upgrading the plans
Concentrix
Jan 20233 yrs 2 mosFeb 2026

Took ownership of customer-reported issues and drove resolution from initial contact through closure, reducing average resolution time on boarding. Researched, diagnosed, and troubleshot complex system issues using internal resources and external knowledge bases, achieving 90% first-contact resolution rate. Managed both call & chat concurrent support tickets daily, prioritizing critical issues and ensuring adherence to SLAs and closing on time within the dead line. Properly escalated 40% of unresolved issues to development and specialized teams following standard procedures. Maintained comprehensive issue logs in ticketing system, ensuring 100% documentation accuracy and traceability. Collaborated with cross-functional teams (Development, QA, Product) to resolve technical problems and prevent recurring incidents. Provided technical support via multiple channels: email, chat, phone, and ticketing systems. Created technical documentation and support manuals for clients features, reducing support queries. Mastered employer-specific software and applications within timeframe demonstrating rapid learning capability. Participated in rotational shift schedule including nights and weekends to ensure 24/7 customer support coverage.
24-7 Intouch
Aug 20224 mosNov 2022

Bengaluru, Karnataka, India

Need handle the customer queries via email
MattsenKumar LLC
Dec 20217 mosJun 2022

Gurugram, Haryana, India

I worked for a gaming company Need to handle the customer queries via call chat mail and provide the resolution.
Dec 20217 mosJun 2022

Supported customer accounts, resolving technical issues related to application/software type/billing. Diagnosed and addressed application issues through systematic troubleshooting processes. Documented solutions and contributed to the technical knowledge base to new hires. Maintained excellent communication and building good rapport with customers during issue resolution process and provide the best customer experience.

Vamsikrishna’s AI Stack

claude code
claude code
claude
claude
gemini
gemini
openai
openai
perplexity
perplexity
ChatGPT
ChatGPT

Education

Sri Chaitanya College of Education

intermediate student, hardware networking

Sri Chaitanya College of Education

20152 yrs2017

High School Diploma

Bhashyam public school

Join Vamsikrishna and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Vamsikrishna Agraharapu on Tal

Headline

Application Support Engineer | Technical Support Engineer | Enterprise End-User Support | IT Escalations | Incident Management

Location

Bengaluru

AI stack

claude code

claude

gemini

openai

perplexity

ChatGPT

Work experience

Support Engineer at Tekion Corp, May 2026 - Present · 4 mos, Bengaluru, Karnataka, India, Own and resolve complex B2B customer technical issues and escalations, providing timely troubleshooting and resolution while maintaining a high-quality customer experience. Perform structured troubleshooting to identify root causes, failure points, configuration issues, and application defects. Debug applications and validate APIs using Postman and REST API testing techniques to isolate technical issues and determine appropriate remediation paths. Investigate application behavior, logs, configurations, and technical symptoms to distinguish between application, configuration, integration, and environment-related issues. Use AI-assisted troubleshooting with ChatGPT and Claude to accelerate root-cause analysis, generate diagnostic approaches, identify probable failure scenarios, and improve resolution efficiency. Collaborate with Development, QA, Product, and other technical teams to investigate complex escalations and drive issues through resolution. Escalate issues with clear technical evidence, reproduction details, troubleshooting performed, and customer impact to improve engineering response and reduce investigation time. Support application installation and configuration activities while ensuring customers receive clear guidance and effective technical resolutions. Maintain ownership of customer-impacting issues through follow-up and closure rather than relying solely on initial troubleshooting. Identify recurring technical problems and communicate patterns and gaps to cross-functional teams to support longer-term corrective actions. Operate effectively in a fast-paced support environment where multiple high-priority issues require prioritization, judgment, and timely communication.

Sr tech support advisor at Concentrix, Jan 2023 - Feb 2026 · 3 yrs 2 mos, Bengaluru, Karnataka, India, Need handle the customer queries via and troubleshooting and cross sell and upgrading the plans

Technical Support Engineer at Concentrix, Jan 2023 - Feb 2026 · 3 yrs 2 mos, Took ownership of customer-reported issues and drove resolution from initial contact through closure, reducing average resolution time on boarding. Researched, diagnosed, and troubleshot complex system issues using internal resources and external knowledge bases, achieving 90% first-contact resolution rate. Managed both call & chat concurrent support tickets daily, prioritizing critical issues and ensuring adherence to SLAs and closing on time within the dead line. Properly escalated 40% of unresolved issues to development and specialized teams following standard procedures. Maintained comprehensive issue logs in ticketing system, ensuring 100% documentation accuracy and traceability. Collaborated with cross-functional teams (Development, QA, Product) to resolve technical problems and prevent recurring incidents. Provided technical support via multiple channels: email, chat, phone, and ticketing systems. Created technical documentation and support manuals for clients features, reducing support queries. Mastered employer-specific software and applications within timeframe demonstrating rapid learning capability. Participated in rotational shift schedule including nights and weekends to ensure 24/7 customer support coverage.

Sr representative at 24-7 Intouch, Aug 2022 - Nov 2022 · 4 mos, Bengaluru, Karnataka, India, Need handle the customer queries via email

Customer Service Representative at MattsenKumar LLC, Dec 2021 - Jun 2022 · 7 mos, Gurugram, Haryana, India, I worked for a gaming company Need to handle the customer queries via call chat mail and provide the resolution.

Process Associate at Mattsen Kumar Lcc, Dec 2021 - Jun 2022 · 7 mos, Supported customer accounts, resolving technical issues related to application/software type/billing. Diagnosed and addressed application issues through systematic troubleshooting processes. Documented solutions and contributed to the technical knowledge base to new hires. Maintained excellent communication and building good rapport with customers during issue resolution process and provide the best customer experience.

Education

intermediate student, hardware networking, Sri Chaitanya College of Education

High School Diploma, Bhashyam public school