Vamsi Krishna Gattupalli

1+ year of work experience

Jul 20251 yr 2 mosPresent

Bengaluru

• Developed an LLM-orchestrated asynchronous Automation System for seller support workflows, reducing manual operational overhead while processing 20,000+ daily queries; served as the technical SME for the system’s end-to-end architecture. • Utilized a Named Entity Recognition (NER) model to automatically identify and mask PII (Personal Identifiable Information) before LLM ingestion, ensuring secure data handling across the support pipeline. • Integrated a Redis-based configuration caching layer, actively improving system performance and reducing resolution latency by 80%. • Implemented an MCP server-client PoC for the core data-layer, enabling dynamic GraphQL query construction via natural language to eliminate hardcoded queries and prevent data over-fetching. • Built a Retrieval-Augmented Generation (RAG) pipeline to process complex natural language queries, instantly surfacing summarized data and direct routing links. • Shipped the MVP for a universal search system, which currently resolves low feature discoverability for 1M+ sellers, providing a single point of access to key ecosystem pages.

Jan 20256 mosJun 2025

Bengaluru

Jun 20241 moJul 2024

Remote

• Worked in Twilio Comms, in the Compliance & Data team. • Implemented and tested new assessment rules in KYC orchestration for the onboarding of new customers. • Implemented KYC process status updation using Dropwizard and Persona reducing the vetting time of operations team by 90%. • Added support for error messages in failed KYCs.