Headline

Operations Manager | Helping Teams Work Smarter with AI | Prompt Engineering | Published Author | Lean Six Sigma Black Belt

About

Most operations teams don't fail because of bad processes. They fail because clarity breaks down before the process ever runs. I've spent over a decade fixing that across BPO, e-commerce, and Amazon advertising operations. My work sits at the intersection of strategy and execution: building systems that don't just perform but hold under pressure. Currently leading end-to-end operations at Grassroots Solutions & Services Pvt. Ltd., managing Amazon VLAM operations, workforce productivity, CRM analytics, and WBR reporting across multiple sub-LOBs. ━━━━━━━━━━━━━━━━━━━━━━━━━ Beyond Operations I am a Lean Six Sigma Black Belt, a corporate upskilling facilitator, and a certified yoga instructor specializing in life management and meditation. I bring the same discipline I apply to process design into how I lead people—because clarity of mind and clarity of process are not separate things. I also facilitate internal L&D sessions on AI tools, prompt engineering, and leadership — not to give people answers, but to challenge the assumptions they didn't know they were carrying. ━━━━━━━━━━━━━━━━━━━━━━━━━ Published Author I write to help people see themselves—and their work—more clearly. ▸ The Respected Leader — Values-driven leadership for the modern world ▸ The Matured Leader—Emotional and spiritual growth in leadership ▸ From Slave to Master — Breaking free from internal forces that limit us ▸ The Truth of Happiness—Liberation from the Invisible Prison ▸ The Blind Wars — Fiction on war, human emotion, and the pursuit of peace ━━━━━━━━━━━━━━━━━━━━━━━━━ Clarity is not a skill. It is a choice. Follow me for daily insights on AI tools, prompt engineering, and operations leadership.

Location

Greater Bengaluru Area

Work experience

Operations Manager at Grassroots Solutions & Services Pvt Ltd, Apr 2024 - Present · 2 yrs 3 mos, Bengaluru, Karnataka, India, Leading end-to-end operations at Grassroots at the intersection of strategy and execution—building systems that are not just efficient, but resilient. Clarity of process. Strength of people. ▸ Managing digital marketing and ads support operations across SMB and new seller client accounts, maintaining a 95% quality score quarter-on-quarter ▸ Overseeing Amazon Advertising campaigns end-to-end — strategy, execution, and performance tracking — driving measurable results across an active account portfolio ▸ Built and maintained WBR reporting systems that compressed multi-day reporting cycles, enabling faster and more accurate business decisions ▸ Streamlined cross-team workflows through process redesigns and automation, reducing manual effort and increasing output quality across sub-LOBs ▸ Led client management with a relationship-first delivery model — turning briefs into results and clients into long-term partners ▸ Driving team performance across multiple direct reports spanning APB, AM Segments, SBV, SBP, and SBP-M2 sub-LOBs — combining accountability frameworks with continuous coaching ▸ Spearheading business development initiatives by aligning growth opportunities with operational capacity and team readiness Operations, to me, is not about maintaining order. It is about creating the conditions where people and processes can perform at their best.

Assistant Operations Manager at Grassroots Solutions & Services Pvt Ltd, Jul 2022 - May 2024 · 1 yr 11 mos, Bengaluru, Stepped into this role as the operational backbone of Grassroots — learning, building, and delivering simultaneously. This was where strategy met ground reality, and where I grew from executing tasks to owning outcomes. ▸ Supported end-to-end ad support and digital marketing operations across multiple client accounts ▸ Assisted in managing Amazon Advertising campaigns, developing hands-on expertise in performance tracking and optimisation ▸ Coordinated cross-functional workflows, ensuring seamless communication between teams and timely delivery ▸ Contributed to client management — building rapport, understanding needs, and translating them into actionable plans ▸ Identified process gaps and proposed improvements that enhanced team efficiency and reduced turnaround time ▸ Played a key role in onboarding and mentoring new team members, establishing a culture of clarity and accountability Every challenge in this role was a classroom. Every responsibility was a choice to show up fully.

Assistant Manager at Radical Minds Technologies Pvt. Ltd., Mar 2022 - May 2022 · 3 mos, Bengaluru, A brief but purposeful chapter — joining with full intent to contribute and lead. Supported operational and team management functions in a fast-paced environment, bringing structured thinking and people-first leadership to every interaction. ▸ Assisted in managing daily operations and team coordination ▸ Ensured process adherence and quality delivery within a dynamic work setting ▸ Applied cross-functional communication skills to bridge team and management expectations Short in duration. Strong in learning

Assistant Manager at 33 senses, Jun 2020 - Mar 2022 · 1 yr 10 mos, Bengaluru, Nearly two years of hands-on leadership in a role that demanded both operational precision and people management. This experience sharpened my ability to lead under pressure while keeping the human element at the centre. ▸ Managed day-to-day operations ensuring smooth workflow and team alignment ▸ Led and mentored team members, fostering accountability and performance ▸ Handled client interactions and ensured high standards of service delivery ▸ Contributed to process improvements that enhanced operational efficiency ▸ Navigated challenges through a calm, solution-oriented approach

Customer Service Team Lead at Startek, Oct 2016 - Jan 2020 · 3 yrs 4 mos, Bengaluru, Three years of leading people on the frontlines — where empathy, patience, and performance had to coexist. This role laid the foundation of my leadership philosophy: people perform best when they feel understood. ▸ Led a team of customer service representatives, driving performance and morale simultaneously ▸ Monitored KPIs and coached team members toward consistent quality delivery ▸ Resolved escalated customer issues with composure and clarity ▸ Conducted regular team huddles and feedback sessions to build a culture of growth ▸ Recognised for maintaining high team satisfaction alongside strong performance metrics

Sales Team Lead at Shiva Financial services, Apr 2013 - Oct 2016 · 3 yrs 7 mos, Bengaluru, Where my professional journey began — in the high-pressure world of sales, where resilience is built one rejection at a time. This role shaped my understanding of human motivation, target-driven thinking, and the art of influence through trust. ▸ Led a sales team toward monthly and quarterly targets with consistent delivery ▸ Trained and onboarded new sales associates, building their confidence and product knowledge ▸ Built strong client relationships rooted in transparency and follow-through ▸ Developed early skills in negotiation, objection handling, and strategic persuasion ▸ Consistently contributed to revenue growth while maintaining ethical sales practices Every sale was a conversation. Every target was a lesson in persistence.

Education

Bachelor of Business Administration - BBA, Business Administration and Management, General, SunRise University Alwar