Headline

System Engineer | Windows & Endpoint Infrastructure | IT Operations & Root-Cause Analysis | Infrastructure Automation | AIOps

About

I am an IT Operations and Systems Engineer with hands-on experience in remote endpoint administration, end-user support, infrastructure troubleshooting, patch maintenance, distributed systems operations, and automation-driven IT process improvement. In a previous IT operations environment, support was mostly physical: users had to visit the IT team or IT had to visit users directly, causing queues, delays, and productivity loss. I implemented an open-source VNC-based remote endpoint support environment across the internal network, enabling faster troubleshooting, parallel user support, reduced desk-side dependency, and improved endpoint visibility. My work includes remote support for hardware, software, configuration, network, and virtual environment issues; scheduled Friday night endpoint updates; post-update auto-shutdown workflows; unauthorized software compliance checks; idle-system management; and resolving complex virtual setup issues after prior escalation. I also supported client HPE as a Hadoop and Cassandra Cluster Administrator, gaining experience in distributed infrastructure, cluster health monitoring, service availability, logs, storage usage, performance indicators, and enterprise production support discipline. My broader research and prototype interests include CleanSlate: Learn-On-The-Job Digital Employee, CyberGuard, and AHENS. I position these as personal R&D directions focused on AI-assisted IT operations, cybersecurity automation, endpoint telemetry, human-machine interaction, and physical-digital systems — not as production-ready products. Core focus areas: IT Operations and End-User Support Remote Endpoint Administration Endpoint Security and Patch Maintenance Distributed Infrastructure Support Hadoop and Cassandra Cluster Operations IT Automation and Process Improvement Identity, Access, MDM, SaaS, and Compliance Learning Physical Infrastructure and Intelligent Systems

Location

Hyderabad

AI stack

codex

hermes agent

hugging face

lovable

n8n

perplexity

Work experience

System Engineer / Infrastructure Field Specialist at OTSi / Client Project - Traffic Infrastructure / Physical Intelligence, Feb 2026 - Aug 2026 · 7 mos, Contributed to TGICCC/ICCC traffic infrastructure work involving field visits, traffic corridor observation, junction behavior study, camera mapping, and physical infrastructure understanding. Captured and studied camera locations, viewing direction, ANPR behavior, challan workflow, violation evidence flow, historical video availability, and field-to-backend operational dependencies. Interacted with L&T, ICCC stakeholders, traffic police personnel, and internal teams to understand the system from field, operations, backend, and user perspectives. Collected and organized historical ICCC traffic video data for analysis and proof-of-concept/pilot readiness, supporting structured data handling and evidence-driven analysis. Planned a staging-server approach for transferring historical data from the ICCC data center to cloud storage and supporting live RTSP uplink requirements. Built an R&D test environment for traffic video analytics use cases involving camera data, ROI logic, object detection, tracking, and dashboard-based operational monitoring.

System Specialist at HPE Client - Hadoop & Cassandra Cluster Administrator, Mar 2021 - Oct 2023 · 2 yrs 8 mos, Supported Hadoop and Cassandra cluster administration for an HPE client environment, gaining exposure to distributed systems, service availability, cluster health, and production support practices. Monitored and supported cluster-related operational activities involving nodes, services, availability, data infrastructure behavior, escalation handling, and reliability awareness. Worked in a client-facing enterprise environment requiring disciplined troubleshooting, issue communication, operational risk awareness, and production support expectations. Developed understanding of large-scale data systems, distributed storage behavior, service uptime, infrastructure dependencies, and structured incident communication.

System Engineer at OTSI, Jun 2017 - Aug 2026 · 9 yrs 3 mos, Greater Hyderabad Area, • Administer and troubleshoot Windows endpoints across hardware, operating-system, software, service, process, network, performance, and user-impact layers. • Investigate complex infrastructure incidents using current system state, historical events, configuration changes, permissions, dependencies, and vendor documentation. • Perform endpoint software-governance activities by identifying unauthorized or license-controlled applications and carrying out remote remediation through approved IT procedures. • Support endpoint power optimisation by identifying inactive or logged-off systems and performing controlled remote shutdown to reduce unnecessary power consumption, heat, and hardware runtime. • Implemented remote endpoint-support practices that reduced dependency on physical desk-side support and enabled multiple issues to be handled in parallel. • Performed scheduled endpoint updates and post-update shutdown activities to support patch hygiene, endpoint health, and power efficiency. • Resolved Windows, TPM, Docker, Java, virtualization, and application-dependency issues through structured root-cause analysis. • Supported Hadoop and Cassandra cluster operations for an enterprise client environment. • Contributed to ICCC traffic-monitoring and management work through field surveys, camera-readiness assessment, historical-video collection, technical coordination, and computer-vision PoC preparation. • Designed Digital Admin, a developing endpoint-intelligence and infrastructure-automation prototype for telemetry consolidation, incident context, software governance, operational reporting, and approval-controlled remediation.

System Engineer at OTSI, Jun 2017 - Aug 2026 · 9 yrs 3 mos, Greater Hyderabad Area, Implemented an open-source VNC-based remote endpoint support environment to replace slow physical desk-side and walk-up IT support workflows. Enabled parallel troubleshooting of multiple user systems across the internal network, reducing support queues, physical movement, and user productivity loss. Provided remote support for user-raised hardware, software, configuration, network, and virtual environment issues. Improved endpoint visibility by remotely checking system status, application usage, update readiness, and operational health. Supported endpoint software compliance by identifying unauthorized applications installed outside IT policy and removing them through approved remote administration procedures. Performed scheduled remote endpoint updates during Friday night maintenance windows to reduce business-hour disruption and maintain patch hygiene. Configured desktops to automatically shut down after successful updates, reducing unnecessary power usage, heat generation, network consumption, and hardware wear. Used remote terminal access to manage idle or logged-out systems after validating user activity through Lync/Teams status and register log records. Resolved complex virtual environment setup issues that had remained unresolved after prior escalation. Supported ICCC/traffic project activities by studying camera locations, field visibility, ANPR behavior, challan workflow, video evidence flow, and historical video data availability.

Trainee at OTSI, Jun 2017 - Nov 2017 · 6 mos