Headline

Program Manager, 4+ yrs | Cross-Functional Team Leadership | Escalation & Risk Governance | Psychologist | Psychotherapist | Employee Experience lead | Workplace Wellbeing | People’s & Operations | RESEARCH | Msw

About

Most operations problems aren't process problems — they're people problems wearing a process disguise. That's the lens I bring to program management. I started in psychology, studying what actually drives human behavior under pressure — and somewhere along the way I found myself applying it to escalation queues instead of case studies. Over the past four-plus years at Orange Inc., I've grown from coordinating capacity planning for 200+ candidates into directing end-to-end program delivery for a 30–50 member cross-functional team — owning workforce scaling, governance, and getting 10+ department heads to agree on priorities. A few things I'm proud of: - Built the onboarding engine that deployed 80+ contract and project-based hires against tight client timelines - Resolved a 500+ item escalation backlog through structured root-cause analysis — not by working harder, but by fixing the system that kept generating the backlog - Own the KPI/KRA dashboards that give leadership real visibility into delivery health I'm currently exploring Program Manager and People Programs roles at global teams — especially ones that value operational rigor and genuinely understand people. If that's you, I'd love to connect.

Location

Gurugram

AI stack

aistudio

claude

gemini

ChatGPT

Work experience

Psychologist, Psychotherapist, Counselor at Manodarshan, Apr 2024 - Present · 2 yrs 7 mos

Operations Program Manager at Orange Inc., 2024 - Present · 2 yrs 10 mos, Direct end-to-end program delivery for a 30–50 member cross-functional hybrid team, translating leadership priorities into on-time, governed execution. - Architected onboarding and enablement programs that deployed 80+ contract and project-based hires against dynamic client timelines - Serve as primary governance partner to 10+ department heads, aligning stakeholders on risk, priority, and delivery across the program lifecycle - Resolved a 500+ item escalation backlog through structured root-cause analysis and cross-border coordination, cutting recurring operational risk - Own quality control across standard operating queues, tracking KPIs that safeguard delivery quality and compliance

Program Operations Coordinator at Orange Inc., Jan 2022 - Dec 2023 · 2 yrs, Managed capacity planning and evaluation scheduling for 200+ candidates, building bench strength for on-demand resource deployment. - Co-authored and rolled out SOPs that standardized cross-functional handoffs, reducing post-joining induction friction - Built and maintained executive-facing dashboards giving leadership real-time visibility into workforce progress and utilization

Education

Master of Arts, PSYCHOLOGY, Barkatullah University Institute of technology Bhopal

Master of Social Work, CHITRKOOT UNIVERSITY