---
title: "Vaishnavi Thopate - Senior Software Engineer in Pune Division | Tal"
description: "Meet Vaishnavi Thopate, ServiceNow Technical Consultant | Now Assist (GenAI) | ITSM | Employee Center / Service Portal | REST Integrations | Workflow Automation | Immediate Joiner based in Pune Division."
image: "https://tal.club/meet/vaishnavi-91/share-image"
---

# Vaishnavi Thopate on Tal

## Headline

ServiceNow Technical Consultant \| Now Assist \(GenAI\) \| ITSM \| Employee Center / Service Portal \| REST Integrations \| Workflow Automation \| Immediate Joiner

## About

ServiceNow Technical Consultant with 3\+ years of experience delivering scalable enterprise solutions across ITSM, Employee Center / Service Portal, and workflow automation\. I specialize in building end\-to\-end ServiceNow solutions that combine strong backend engineering \(Business Rules, Script Includes, GlideRecord\) with intuitive user experiences\. My focus is on creating reliable, maintainable, and performance\-optimized implementations aligned with enterprise standards\. I also bring hands\-on experience with ServiceNow’s GenAI capabilities \(Now Assist\), where I have worked on AI\-assisted workflows, structured response handling, and automation use cases to enhance productivity and decision\-making\. In my experience, I have: • Designed and developed automation workflows within scoped applications for enterprise use cases • Built Scripted REST API integrations including payload validation, duplicate detection, and incident automation • Enhanced Employee Center / Service Portal experiences with a focus on usability and performance • Developed reusable backend logic using Script Includes and optimized Business Rules • Performed production debugging, root cause analysis, and platform optimization • Collaborated with platform teams to align solutions with roadmap and coding best practices Core expertise: • ITSM \(Incident, Problem, Change\) • Employee Center / Service Portal • REST Integrations & APIs • Workflow Automation & Scoped Applications • Now Assist \(GenAI\) I am passionate about leveraging ServiceNow and AI to build efficient, scalable solutions that improve employee experience and operational efficiency\. Currently open to new opportunities and available to join immediately\.

## Location

Pune Division

## Work experience

Senior Software Engineer at iOPEX Technologies, May 2025 \- Apr 2026 · 1 yr, Remote

Infra Transformation Analyst at Accenture, Dec 2024 \- May 2025 · 6 mos, Pune, Maharashtra, India

Infra Transformation Associate at Accenture, Dec 2022 \- Dec 2024 · 2 yrs 1 mo, India

Intern at Automotive Research Association of India \(ARAI\), Aug 2021 \- Jan 2022 · 6 mos, Pune, Maharashtra, India

## Education

Bachelor of Engineering \- BE, Electrical, Electronics and Communications Engineering, Savitribai Phule Pune University

[View the original profile](https://tal.club/meet/vaishnavi-91)

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