Headline

ServiceNow Technical Consultant | Now Assist (GenAI) | ITSM | Employee Center / Service Portal | REST Integrations | Workflow Automation | Immediate Joiner

About

ServiceNow Technical Consultant with 3+ years of experience delivering scalable enterprise solutions across ITSM, Employee Center / Service Portal, and workflow automation. I specialize in building end-to-end ServiceNow solutions that combine strong backend engineering (Business Rules, Script Includes, GlideRecord) with intuitive user experiences. My focus is on creating reliable, maintainable, and performance-optimized implementations aligned with enterprise standards. I also bring hands-on experience with ServiceNow’s GenAI capabilities (Now Assist), where I have worked on AI-assisted workflows, structured response handling, and automation use cases to enhance productivity and decision-making. In my experience, I have: • Designed and developed automation workflows within scoped applications for enterprise use cases • Built Scripted REST API integrations including payload validation, duplicate detection, and incident automation • Enhanced Employee Center / Service Portal experiences with a focus on usability and performance • Developed reusable backend logic using Script Includes and optimized Business Rules • Performed production debugging, root cause analysis, and platform optimization • Collaborated with platform teams to align solutions with roadmap and coding best practices Core expertise: • ITSM (Incident, Problem, Change) • Employee Center / Service Portal • REST Integrations & APIs • Workflow Automation & Scoped Applications • Now Assist (GenAI) I am passionate about leveraging ServiceNow and AI to build efficient, scalable solutions that improve employee experience and operational efficiency. Currently open to new opportunities and available to join immediately.

Location

Pune Division

Work experience

Senior Software Engineer at iOPEX Technologies, May 2025 - Apr 2026 · 1 yr, Remote

Infra Transformation Analyst at Accenture, Dec 2024 - May 2025 · 6 mos, Pune, Maharashtra, India

Infra Transformation Associate at Accenture, Dec 2022 - Dec 2024 · 2 yrs 1 mo, India

Intern at Automotive Research Association of India (ARAI), Aug 2021 - Jan 2022 · 6 mos, Pune, Maharashtra, India

Education

Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering, Savitribai Phule Pune University