Headline

Master of Hospital Administration (MHA) Graduate | Aspiring Healthcare Operations & Administration Professional | Actively Seeking Opportunities

About

Hospital Administration graduate (MHA) from Lucknow University with practical experience in managing hospital operations, patient satisfaction, and healthcare research. Having worked with top institutions like KGMU, Max Healthcare, and Regency Hospital, I understand how to look at data, coordinate with different departments, and find ways to improve the overall patient experience and hospital efficiency. ​Key Skills : ▪︎​Hospital Operations & Administration ▪︎​Patient Feedback & Quality Improvement ▪︎​Data Collection & Research ▪︎​Team Coordination ​Work & Research Experience: ▪︎​Regency Hospital | Thesis Project- ​Completed my Master’s thesis by researching [Apna thesis topic yahan likhein, jaise: Patient Care Workflow / OPD Efficiency]. Collected and analyzed hospital data to suggest practical ways to improve operations. ▪︎​King George's Medical University (KGMU) | Intern- ​Worked on a patient satisfaction research project in the dietary services department. Conducted direct patient surveys, analyzed the quality of service, and shared actionable feedback with the management to improve standards. ▪︎​Max Healthcare | Student Intern ​Assisted hospital teams in patient satisfaction initiatives. Interacted with patients to gather honest feedback and coordinated with internal teams to help improve service quality.

Location

Greater Lucknow Area

Work experience

Management Intern at Regency Health, Apr 2026 - Present · 4 mos, Lucknow, Uttar Pradesh, India, ​Successfully completed a comprehensive master's thesis and practical training at Regency Health, focusing on hospital operations, patient care standards, and digital healthcare integration. • Research Thesis: Conducted an in-depth study on "Impact of EMR (Electronic Medical Records) on Patient Safety and Quality of Care." • Analyzed how digital workflows and EMR implementation reduce clinical errors, improve data accessibility, and enhance overall patient safety protocols. • Observed day-to-day hospital operations, clinical quality management processes, and administrative workflows within a multi-specialty hospital environment. • Interacted with healthcare professionals and administrative teams to understand operational challenges and quality benchmarks.

Management Intern at Regency Health, Apr 2026 - Apr 2026 · 1 mo, Uttar Pradesh, India, ​Successfully completed a comprehensive master's thesis and practical training at Regency Health, focusing on hospital operations, patient care standards, and digital healthcare integration. ​ Responsibilities: • Research Thesis: Conducted an in-depth study on "Impact of EMR (Electronic Medical Records) on Patient Safety and Quality of Care." • Analyzed how digital workflows and EMR implementation reduce clinical errors, improve data accessibility, and enhance overall patient safety protocols. • Observed day-to-day hospital operations, clinical quality management processes, and administrative workflows within a multi-specialty hospital environment. • Interacted with healthcare professionals and administrative teams to understand operational challenges and quality benchmarks.

Summer Internship at King George's Medical University (KGMU), Lucknow, Jul 2025 - Sep 2025 · 3 mos, Lucknow, Uttar Pradesh, India, Department: Dietary Services | Tertiary Care Hospital During my internship at King George’s Medical University (KGMU), I worked on a research-based project focused on Patient Satisfaction in the Dietary Department of a tertiary care hospital. • Conducted patient surveys and feedback collection • Analyzed satisfaction levels related to food quality, hygiene, timeliness, and service • Prepared a detailed project report with findings and improvement suggestions • Submitted the report to hospital authorities and my college for academic evaluation • Gained practical exposure to hospital operations and patient care systems

Student Intern at Max Healthcare, Oct 2024 - Jan 2025 · 4 mos, Lucknow, Uttar Pradesh, India, • Assisted Floor Managers and Patient Experience Officer in improving Patient Satisfaction (PSAT) and Net Promoter Score (NPS) through patient interaction, feedback collection, and service coordination. • Supported OPD Managers in patient conversion processes, helping streamline patient flow and communication. • Coordinated with cross-functional hospital teams to ensure smoother patient journeys and service quality. • Helped identify patient pain points and contributed to service improvement initiatives.

Education

Masters of hospital administration(M.H.A), Hospital and Health Care Facilities Administration/Management, University of lucknow

Bachelor of Science, Zoology,Botany,Chemistry, National P.G. College hazratganj