Headline

Sr Associate HR Shared Services|| IQVIA||

About

Proficient in talent acquisition. Ability to negotiate terms effectively with excellent communication skills to enhance the overall strategic plan.

Location

Bengaluru

Work experience

Senior Associate at IQVIA, Aug 2024 - Present · 1 yr 10 mos, Bengaluru, Karnataka, India, Own the bi-weekly reconciliation process for HR data, auditing over 40000+ records to ensure accuracy and full compliance with company policy. Manage and process all global absence and time-tracking requests within Workday, serving as the go-to expert for a population of 40000+ employees across Global. Act as the primary point of contact for PeopleSoft Timesheet inquiries, efficiently resolving an average of 200+ tickets per week for employees and managers, reducing resolution time by 25%. Played a key role in the annual Leadership Development Review (LDR) cycle by coordinating materials for 350+ senior leaders, directly supporting the execution of our talent calibration sessions. Supported the seamless execution of the company-wide performance review process, assisting in the tracking and documentation of evaluations for over 5000 employees. Resolved 50+ daily HR inquiries via chat support, consistently achieving a first-contact resolution rate of over 90% and maintaining an average customer satisfaction score of 4.8/5.

MSP Invoice Trainee at NES Fircroft, Nov 2022 - Aug 2024 · 1 yr 10 mos, Bengaluru, Karnataka, India, Facilitated in processing payroll for over 2000 contractors, ensuring accuracy and compliance with company policies and legal requirements. Controlled payroll data into the system accurately using Bullhorn and Navision software and verified information and documents accurate and fast. Acquired proficiency to administer employee benefits in different countries, including health insurance, retirement plans, miscellaneous and other expenses and deductions. Familiarized with payroll software Navision and SAP Fieldglass and efficiently manage employee records of more than 5000 contractors and over 70 suppliers through many regions and payroll calculations. Resolved payroll discrepancies over 1 million and employee inquiries promptly and professionally every month with suppliers. Supervised Daily, weekly and monthly payroll reports and maintained documentation for auditing purposes quarter wise. Collaborated with Complains and supply chain management teams in understanding of payroll laws and regulations, ensuring adherence to federal, state, and local requirements of US and US payroll.

Education

Master of Business Administration - MBA, marketing, CMS collage Bangalore

Master, Business Administration, CMS Business School JAIN Deemed to be University