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Vaishali Pathak

Sr. Quality Analyst

Pune Division

8+ years of work experience

TCS
Aug 20241 yr 11 mosPresent

Reconciliation-P&C (Hub international):  Performed comprehensive reconciliation of financial and general ledger accounts, ensuring data integrity and accuracy.  Responsible for working on account tables and regularly performing reconciliation to ensure that all financial records, invoices and vendor statements match accurately.  Discrepancies are identified, investigated, and resolved to maintain clean and correct account data.  Maintained audit-compliant documentation and ensured process accuracy.  Cash application is the process of matching customer/Carrier payments with their corresponding invoices/Statements and updating accounts receivable records.  This ensures accurate financial reporting, proper revenue recognition, and efficient cash flow management. The process involves identifying the customer, verifying payment details, and allocating the payment to the correct invoice(s).  Creating Activities for follow-up and to track actions taken for each client account.
Tech Mahindra
Jan 20206 yrs 6 mosPresent

Transactional Audits: Track and ensure compliance of Operational activities to maintain process health.  Leading Internal Quality review and preparing a weekly deck to review the weekly performance.  Process level Quality-Ops review and Action plan tracking to improve the process performance.  Transaction Monitoring , Feedback, Live monitoring & Daily Huddle, Leading Internal & External Calibrations.  Weekly/Monthly Performance Reports (Quality Dashboard/ Performance Report)  Quality Tips to the team & Refresher sessions, Weekly and Monthly process performance reports.  Advisor & Process wise error reporting & analysis (Pareto Analysis, RCA, Bottom quartile etc.)  Accountable for auditing the transactions recorded by the planners on PIPER and cross verifying the work using the A55 and Job Pack.  Accountable for auditing the Job Packs created by the planners using the A55.  Applications used: PIPER, JPPA tool, Geohub, Gazzter, Llums, SOCS, Grid reference finder,Orion ORWFMT and NGA Share Poi
Tech Mahindra
Dec 20172 yrs 2 mosJan 2020

Ensure staff were fully engaged and that everyone was working towards the companies goals and performance standards.  Conducting one on one discussion for individual’s goal settings, identifying specific issues, challenges, opportunities, and ideas they want to discuss. Identifying issues or challenges within the team and coach and supported employees as and when required.  Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Prepare accurate reports of team performance for senior managers. Worked on Project below as a Network Planner:  NGA 2 G Fast NGWFMT 3PS survey Data: In this process we were providing the details and requirement for PCP’s that is Duct Supply type, Length for Duct, DSLAM Details, Fibre requirement, Structure, Wayleave, POD/Reshell details, Site photograph’s, TMA, Property Owner etc. with all this details we build the one document using JPPA tool that is Job pack and then send it to the Onsite for further use.  Proactive and Reactive Civils: From the LLUMS we are fetching the tasks this task includes the PCP no., Category, Task group (NGA Civils) etc. and using this we can find the A55, On the A55 the work is mentioned, after that we must create the NIMS on ORWFMT for any one categories BDUK Sep and NGA blockages. Using piper and other applications we are creating our new job pack and auto load it on ORWMT and record this task into LLUMS with cost, and upload that jobpack into repository.  Network E-records: This process deals with the Civils, Copper & Fibre network. Using the Job Pack and the A55 document the network designing needs to be done on the Piper application also using BFB, BFT, COF, Splicing, Poling etc.
Coforge
Nov 20237 mosMay 2024

Proctor Financial Inc (PFI) :  Processed new and renewal insurance policy documents with high accuracy and speed.  Delegated and reviewed daily task assignments for team members; ensured SLA adherence.  Led refresher training sessions and mentored new OJTs (On-the-Job Trainees).  Handled Lender-Placed Insurance operations and policy cancellations.  Maintained daily reports and inventory records to track productivity and forecast workloads.

Education

Savitribai Phule Pune University

Bachelor's degree, Computer Science

Savitribai Phule Pune University

20143 yrs2017
Savitribai Phule Pune University

Bachelor of Science, Computational Science

Savitribai Phule Pune University

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Headline

Sr. Quality Analyst

About

I am a Network professional working in the information technology and telecom services industry. Skilled in Networking, Planning, coaching, Plan & in Quality Assurance, Pareto Analysis, Team Handling, Query Resolution, and Calibration. Strong professional with a Bachelor Of Computer Science from Savitribai Phule Pune University, Dist Pune.

Location

Pune Division

Work experience

Senior Process Associate at TCS, Aug 2024 - Present · 1 yr 11 mos, Reconciliation-P&C (Hub international):  Performed comprehensive reconciliation of financial and general ledger accounts, ensuring data integrity and accuracy.  Responsible for working on account tables and regularly performing reconciliation to ensure that all financial records, invoices and vendor statements match accurately.  Discrepancies are identified, investigated, and resolved to maintain clean and correct account data.  Maintained audit-compliant documentation and ensured process accuracy.  Cash application is the process of matching customer/Carrier payments with their corresponding invoices/Statements and updating accounts receivable records.  This ensures accurate financial reporting, proper revenue recognition, and efficient cash flow management. The process involves identifying the customer, verifying payment details, and allocating the payment to the correct invoice(s).  Creating Activities for follow-up and to track actions taken for each client account.

Sr. Quality Analyst (BT OPENREACH) at Tech Mahindra, Jan 2020 - Present · 6 yrs 6 mos, Transactional Audits: Track and ensure compliance of Operational activities to maintain process health.  Leading Internal Quality review and preparing a weekly deck to review the weekly performance.  Process level Quality-Ops review and Action plan tracking to improve the process performance.  Transaction Monitoring , Feedback, Live monitoring & Daily Huddle, Leading Internal & External Calibrations.  Weekly/Monthly Performance Reports (Quality Dashboard/ Performance Report)  Quality Tips to the team & Refresher sessions, Weekly and Monthly process performance reports.  Advisor & Process wise error reporting & analysis (Pareto Analysis, RCA, Bottom quartile etc.)  Accountable for auditing the transactions recorded by the planners on PIPER and cross verifying the work using the A55 and Job Pack.  Accountable for auditing the Job Packs created by the planners using the A55.  Applications used: PIPER, JPPA tool, Geohub, Gazzter, Llums, SOCS, Grid reference finder,Orion ORWFMT and NGA Share Poi

Network Planning Engineer at Tech Mahindra, Dec 2017 - Jan 2020 · 2 yrs 2 mos, Ensure staff were fully engaged and that everyone was working towards the companies goals and performance standards.  Conducting one on one discussion for individual’s goal settings, identifying specific issues, challenges, opportunities, and ideas they want to discuss. Identifying issues or challenges within the team and coach and supported employees as and when required.  Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Prepare accurate reports of team performance for senior managers. Worked on Project below as a Network Planner:  NGA 2 G Fast NGWFMT 3PS survey Data: In this process we were providing the details and requirement for PCP’s that is Duct Supply type, Length for Duct, DSLAM Details, Fibre requirement, Structure, Wayleave, POD/Reshell details, Site photograph’s, TMA, Property Owner etc. with all this details we build the one document using JPPA tool that is Job pack and then send it to the Onsite for further use.  Proactive and Reactive Civils: From the LLUMS we are fetching the tasks this task includes the PCP no., Category, Task group (NGA Civils) etc. and using this we can find the A55, On the A55 the work is mentioned, after that we must create the NIMS on ORWFMT for any one categories BDUK Sep and NGA blockages. Using piper and other applications we are creating our new job pack and auto load it on ORWMT and record this task into LLUMS with cost, and upload that jobpack into repository.  Network E-records: This process deals with the Civils, Copper & Fibre network. Using the Job Pack and the A55 document the network designing needs to be done on the Piper application also using BFB, BFT, COF, Splicing, Poling etc.

Senior Associate at Coforge, Nov 2023 - May 2024 · 7 mos, Proctor Financial Inc (PFI) :  Processed new and renewal insurance policy documents with high accuracy and speed.  Delegated and reviewed daily task assignments for team members; ensured SLA adherence.  Led refresher training sessions and mentored new OJTs (On-the-Job Trainees).  Handled Lender-Placed Insurance operations and policy cancellations.  Maintained daily reports and inventory records to track productivity and forecast workloads.

Education

Bachelor's degree, Computer Science, Savitribai Phule Pune University

Bachelor of Science, Computational Science, Savitribai Phule Pune University