Headline

Production Support Engineer | Application Support | IT Operations | Oracle SQL | Autosys | ServiceNow | CI/CD | Incident Management | 4+ Years | Open to Bangalore/Hyderabad/Pune

About

Production Support Engineer with 4+ years of experience in managing large-scale batch operations, incident resolution, and database-driven production systems. 🔧 Core Skills: • Oracle SQL & DataFix Operations • Autosys Batch Scheduling & Monitoring • ServiceNow (Incident, Change, Problem Management) • CI/CD Deployments (Jenkins, GitLab) • ITIL | SLA | RCA 📊 Key Achievements: • Maintained 99% uptime across 100+ batch jobs • Reduced incident resolution time by 30% • Reduced failure response time by 40% • Resolved 95% of issues proactively before business impact Currently pursuing Data Analytics & Gen AI (IIT Guwahati) 📍 Open to opportunities in Bangalore, Hyderabad, Pune

Location

Kota

Work experience

Production Support Analyst at Cognizant, Sep 2023 - Present · 2 yrs 10 mos, India, • Managed 100+ critical production batch jobs using Autosys, ensuring 99% uptime and zero business disruption • Reduced incident resolution time by 30% through ITIL-based processes in ServiceNow • Proactively resolved 95% of job failures using Oracle SQL queries before business impact • Deployed DataFixes through CI/CD pipelines (GitLab, Jenkins) ensuring zero-defect releases • Established automated alert systems, reducing failure response time by 40% • Designed business reports using Advanced Excel (Pivot Tables, VLOOKUP, XLOOKUP)

Oracle Database Administrator(Programmer Analyst) at Cognizant, 2022 - 2023 · 1 yr, India, • Managed 500+ user roles and access controls across JDA, RMS, and RIB applications • Reduced deployment downtime by 25% through optimized production releases • Maintained 99.9% data availability via backup, recovery, and DR strategies • Resolved critical database incidents within SLA, handling performance, access, and connectivity issues

Business Development Executive at JungleWorks, Jan 2021 - Jun 2021 · 6 mos, India, • Developed strong stakeholder communication and coordination skills in a client-facing environment • Sourced 50+ B2B leads using LinkedIn Sales Navigator and ZoomInfo, improving conversion rate by 20%

Education

Bachelor of Technology, Computer Science, Lovely Professional University