Headline

Support Specialist | FinCrime Analyst | Client Success & Operations | CRM & Data Management

About

With 1+ year of experience and a proven track record of meeting team goals and deadlines, I have contributed to a increase in overall team performance.

Location

Mumbai

Work experience

FinCrime analysts at Revolut, Jan 2025 - Present · 1 yr 6 mos, India

Support Specialist KYC/ATO at Revolut, Feb 2024 - Apr 2025 · 1 yr 3 mos, Remote

Teammate at TaskUs, Feb 2022 - Feb 2024 · 2 yrs 1 mo, Indore, Madhya Pradesh, India, Recognized by management for consistently meeting team goals and deadlines, contributing to a 10% increase in overall team performance.

Customer Service Executive at Teleperformance, Apr 2021 - Feb 2022 · 11 mos, Mumbai, Maharashtra, India, Achieved 85% resolution of customer complaints on calls itself, leading toa 20% boost in customer satisfaction.

Customer Service Executive at Teleperformance, Jul 2020 - Nov 2020 · 5 mos, Mumbai, Maharashtra, India, Achieved 85% resolution of customer complaints on calls itself, leading toa 20% boost in customer satisfaction.

Customer Relationship Partner at YES BANK, Aug 2019 - Mar 2020 · 8 mos, Mumbai, Maharashtra, India, Developed and maintained strong relationships with 100+ clients resulting in a 10% increase in customer retention rate.

Education

Bcom in financial management, Financial Management, VIVA School of M.C.A.