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Vaishali Dixit

Looking for a job opportunity

Kanpur

4+ years of work experience

Bakson Drugs & Pharmaceuticals Pvt. Ltd.
Sep 20232 yrs 10 mosPresent

• Managed end-to-end backend operations including order processing, purchases, returns, refunds, and reshipments. • Oversaw RTO (Return to Origin) processes to ensure seamless order flow. • Handled customer support through calls, chats, emails, and social media DMs, ensuring timely and accurate query resolution. • Addressed order-related concerns and coordinated with courier partners for smooth deliveries. • Supported logistics operations for efficient dispatch and fulfillment workflows. • Developed strong working knowledge of homeopathy for both human and veterinary applications.
Tech Mahindra
Jan 20201 yrDec 2020

• Provided customer assistance, query resolution, and support through voice and non-voice channels. • Maintained service quality and contributed to customer satisfaction targets.
RHDL, Kanpur
Jan 20206 mosJun 2020

• Assisted clients with financial products and provided advisory support.

Education

Chatrapati Sahuji Maharaj Kanpur University, Kanpur

Bachelor of Commerce - BCom, Accounting and Business/Management

Chatrapati Sahuji Maharaj Kanpur University, Kanpur

20163 yrs2019
PSIT Kanpur (Pranveer Singh Institute of Technology)

Master of Business Administration - MBA, reading books, listening music

PSIT Kanpur (Pranveer Singh Institute of Technology)

20192 yrs2021

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Headline

Looking for a job opportunity

Location

Kanpur

Work experience

Customer Care Executive at Bakson Drugs & Pharmaceuticals Pvt. Ltd., Sep 2023 - Present · 2 yrs 10 mos, • Managed end-to-end backend operations including order processing, purchases, returns, refunds, and reshipments. • Oversaw RTO (Return to Origin) processes to ensure seamless order flow. • Handled customer support through calls, chats, emails, and social media DMs, ensuring timely and accurate query resolution. • Addressed order-related concerns and coordinated with courier partners for smooth deliveries. • Supported logistics operations for efficient dispatch and fulfillment workflows. • Developed strong working knowledge of homeopathy for both human and veterinary applications.

Customer Support Associate at Tech Mahindra, Jan 2020 - Dec 2020 · 1 yr, • Provided customer assistance, query resolution, and support through voice and non-voice channels. • Maintained service quality and contributed to customer satisfaction targets.

Financial Advisor at RHDL, Kanpur, Jan 2020 - Jun 2020 · 6 mos, • Assisted clients with financial products and provided advisory support.

Education

Bachelor of Commerce - BCom, Accounting and Business/Management, Chatrapati Sahuji Maharaj Kanpur University, Kanpur

Master of Business Administration - MBA, reading books, listening music, PSIT Kanpur (Pranveer Singh Institute of Technology)