Headline

Attended Shri shivaji science college amravati

About

I have gain more experience and knowledge to effectively deal with various technical faults experienced by engineers regarding broadband services like FTTC (Fibre to the cabinet) and FTTP(Fibre to the premises) in WIPRO and now seeking a role with relevant organization where I can utilize my expertise and also I have strongly desire to acquire knowledge and skills to build a successful career.

Location

Pune

Work experience

Client partner specialist at Access Healthcare, May 2024 - Jan 2026 · 1 y 8 mo, Pune, Managed incidents and service requests for enterprise clients, troubleshooting user access, applications, Microsoft 365, connectivity, and system-related issues. Worked with ServiceNow ITSM for Incident, Problem and Change Management, handled escalations, performed RCA, and coordinated with technical teams to drive issues through resolution.

Senior Associate at Wipro, Oct 2022 - Dec 2023 · 1 y 2 mo, Pune, Provided technical support for hardware, software, network, VPN, and connectivity issues; handled 25–30 tickets daily with 95% SLA compliance and coordinated technical escalations through resolution.

Education

M.Sc Microbiology, Biology/Biological Sciences, General, Kamla Nehru Mahavidyalaya, Nagpur

Bachelor of Science, b.sc microbiology, Shri shivaji science college amravati