Headline

Technical Support Specialist | ServiceNow

About

Computer Science Engineering graduate with hands-on experience in Technical Support and Customer Service. Currently working as a Technical Support Executive at Wipro, specializing in incident management, ServiceNow, and troubleshooting software, hardware, and network issues. Skilled in problem-solving, SLA-driven ticket resolution, and delivering high-quality customer support. Passionate about learning new technologies and contributing to efficient IT operations in a dynamic environment.

Location

Pune District

AI stack

gemini

github copilot

meta

openai

Work experience

Tecnical Support Specialist at Wipro, Apr 2025 - Present · 1 yr 8 mos, Pune District

Customer Service Representative at IGT Solutions, Jul 2024 - Nov 2024 · 5 mos, Pune, Maharashtra, India, **Customer Support Specialist | Problem-Solver | Expert in Escalations** I work as a Customer Support Representative at IGT Solutions in the Mishandled Baggage Department. My role involves addressing concerns about lost or misplaced baggage, resolving issues efficiently, and handling escalated customer interactions with empathy and professionalism. Let’s connect to share insights and experiences!

Education

Bachelor of Engineering - BE, Computer Science, College of Engineering & Technology, Akola.