Headline

Product @ Milaap | Product Operations | Payments & KYC | Workflow Automation | SQL | Cross-functional Execution

About

I started my career at Milaap working closely with users, KYC verification, and operational workflows, before moving into fraud investigation and later into product-focused execution. That progression helped me understand user problems, operational risk, and product workflows from the ground up. Over nearly three years at Milaap, my work has covered: • Product execution • Payment and settlement workflows • Trust and safety • KYC verification • Internal tooling • Workflow automation I have worked across campaign verification, payment gateway processes, corporate donation matching, withdrawal and reconciliation flows, and donor communication workflows. I work with SQL and Amazon QuickSight to identify workflow gaps, investigate bottlenecks, and support data-backed product decisions. A few examples of my work: • Designed and shipped a proof-mandatory reporting flow that reduced invalid campaign reports by around 60% and cut resolution time from 3-4 days to under 1.5 days. • Built an in-house fund mapping tool that helped reduce reconciliation time from 5-7 days per batch to same day processing for 80%+ of payments. I work closely with Engineering on requirements, edge cases, acceptance criteria, UAT, and release validation. I also collaborate with Finance on settlement logic, Trust and Verification on escalation flows, and internal teams on workflow adoption. Currently open to Product Operations, Associate Product Manager, Product Analyst, and workflow-focused product roles where operational depth, data-backed execution, and systems thinking matter. Core areas: Product Operations | Payment Workflows | KYC | SQL | Workflow Automation | Requirement Gathering | UAT | Feature Validation | Stakeholder Management | Data Analysis | Internal Tools

Location

Bengaluru

AI stack

antigravity

claude

lovable

n8n

ChatGPT

Supabase

Work experience

Product Associate at Milaap, Jan 2024 - Sep 2026 · 2 y 8 mo, Bengaluru, Worked at the intersection of Product, Engineering, Finance, and Operations, translating complex user and business problems into actionable requirements, workflow improvements, and product releases. - Owned the launch of event-based fundraising, from requirements and user flows to UAT and rollout. - Helped automate corporate donation reconciliation, moving 80%+ of transactions to same-day processing from a previous 5-7 days. - Improved fraud-reporting workflows, reducing invalid reports by 60% and resolution time to under 1.5 days. - Contributed to corporate donation matching workflows that supported $380K+ in matched donations in the first fiscal year. - Used SQL, QuickSight, and operational data to investigate bottlenecks and support product decisions.

Education

Bachelor of Technology - BTech, Electronics and Telecommunication, G.H. Raisoni College of Engineering(GHRCE), Nagpur

Public links

linkedin.com: https://www.linkedin.com/in/vaibhav-singh-pm/

medium: https://medium.com/@vaibhavsingh1170