Vaibhav Kwatra profile photo 1 on Tal

Vaibhav Kwatra

Customer Service Representative | Efficient Problem Solver, Strong Communication Skills

Delhi

2+ years of work experience

Encore Capital Group
Jan 20241 yr 3 mosMar 2025

Gurugram, Haryana, India

• Managed US customer voice process for debt collection at Encore Capital Group. • Provided assistance to consumers on debt repayment options and discounts. • Ensured timely communication through monthly debt ownership letters. • Developed strong communication and negotiation skills in a fast-paced environment.
iEnergizer
Feb 20237 mosAug 2023

Noida, Uttar Pradesh, India

• Handled customer queries in premium domestic voice process at iEnergizer, Noida, India. • Provided product-related information and resolved customer issues efficiently.
Rara innovations
Jun 202111 mosApr 2022

Delhi, India

Managed day-to-day operations for events and exhibitions in Delhi and beyond, ensuring seamless execution for clients and enhancing customer satisfaction. • Coordinated with vendors and oversaw event setup to deliver exceptional experiences. • Implemented innovative strategies to optimize event processes. • Developed strong organizational and multitasking skills in a fast-paced event management environment.

Education

Maharaja Agrasen Himalayan Garhwal University

Bachelor of Arts, Arts

Maharaja Agrasen Himalayan Garhwal University

20193 yrs2022

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Headline

Customer Service Representative | Efficient Problem Solver, Strong Communication Skills

About

As a holder of a Bachelor of Arts from Maharaja Agrasen Himalayan Garhwal University, my recent tenure at Encore Capital Group honed my proficiency in customer service and debt collection processes. My core competencies lie in managing communication, negotiation, and multitasking effectively in demanding environments. At Rara Innovations, the collaboration with vendors and the implementation of innovative strategies were instrumental in delivering seamless event experiences. My commitment to optimizing operations and enhancing customer satisfaction is steadfast, and I am ready to contribute these skills to a new team, fostering a culture of excellence and diverse perspectives.

Location

Delhi

Work experience

Customer Service Representative at Encore Capital Group, Jan 2024 - Mar 2025 · 1 yr 3 mos, Gurugram, Haryana, India, • Managed US customer voice process for debt collection at Encore Capital Group. • Provided assistance to consumers on debt repayment options and discounts. • Ensured timely communication through monthly debt ownership letters. • Developed strong communication and negotiation skills in a fast-paced environment.

Customer Service Representative at iEnergizer, Feb 2023 - Aug 2023 · 7 mos, Noida, Uttar Pradesh, India, • Handled customer queries in premium domestic voice process at iEnergizer, Noida, India. • Provided product-related information and resolved customer issues efficiently.

Operations Executive at Rara innovations, Jun 2021 - Apr 2022 · 11 mos, Delhi, India, Managed day-to-day operations for events and exhibitions in Delhi and beyond, ensuring seamless execution for clients and enhancing customer satisfaction. • Coordinated with vendors and oversaw event setup to deliver exceptional experiences. • Implemented innovative strategies to optimize event processes. • Developed strong organizational and multitasking skills in a fast-paced event management environment.

Education

Bachelor of Arts, Arts, Maharaja Agrasen Himalayan Garhwal University

Vaibhav Kwatra - Customer Service Representative in Delhi | Tal