Headline

Senior PM @ Paytm | AI Generalist · Search & Discovery · Platform Products | 2M DAU · ₹8Cr+ Impact · 100+M Users | IIT Bombay · IIM Indore

About

I build product systems that scale across millions of users, where discovery, personalisation, and monetisation intersect. At Paytm, I’ve led 0→1 and 1→N product initiatives across AI, search, and platform infrastructure at 100M+ user scale. Most notably, I built India’s first Universal Search in fintech. Today, it serves 2M users daily and processes 500M+ monthly queries, making it one of the platform’s top transaction drivers. My work sits at the intersection of AI systems, platform products, and user behaviour. AI systems: LLMs, localisation, prompt engineering - Platform products: SDKs, reusable infrastructure - Discovery and engagement: search, ranking, behavioural design - Monetisation: ads, personalisation, conversion systems Key outcomes - ₹18 Cr monthly platform impact across discovery and monetization - 0 to 2M DAU Universal Search in 24 months - 30% to 95% translation accuracy through iterative AI systems - 28% to 0.5% zero-result rate in search I’m particularly interested in solving problems around discovery in high-density ecosystems, reducing product latency using AI, and building platforms that scale velocity across teams.

Location

Mumbai Metropolitan Region

AI stack

claude

deepmind

github copilot

opencode

Work experience

Senior Product Manager at Paytm, Apr 2025 - Present · 1 yr 4 mos, Mumbai, Maharashtra, India, Leading AI infrastructure, discovery systems, and platform strategy across Paytm’s highest-traffic surfaces at 100M+ user scale. • Built AI-powered localization system replacing ₹6L/month vendor dependency → Translation TAT: 3 days → <2 minutes → Accuracy: 30% → 95% via iterative prompt engineering (4 system versions) • Scaled Universal Search (2M DAU · 500M+ monthly queries) → Became Paytm’s 2nd transaction driver → Reduced zero-result rate from 28% → 0.5% → Improved ranking via A/B-led relevance tuning • Led Hinglish language rollout across 20+ teams, 150+ QA members → Achieved 80K DAU in 11 months → Opened access for Tier 2/3 users dropping on English interfaces • Drove accessibility from 18% → 75% coverage via central SDK → Resolved 1,800+ issues → Achieved WCAG AA-level compliance at scale

Product Manager at Paytm, Jul 2021 - Apr 2025 · 3 yrs 10 mos, Noida, Uttar Pradesh, India, Pioneered Universal Search in Indian fintech and built platform infrastructure adopted across multiple apps. • Built Universal Search from 0 → 2M DAU in 24 months → 15+ verticals integrated → 30,000+ products indexed → Became platform’s #2 transaction driver • Designed scalable SDK platform across 3 apps (Paytm, Paytm Money, Paytm for Business) → 50+ reusable widgets → GTM reduced from 10 days → 4 hours (96% faster) → Enabled 20+ campaigns/month • Built User Attributes platform (0→1) → 1.5M+ users onboarded → ₹8 Cr/month ad revenue unlocked → 25% conversion lift via personalisation • Improved homepage engagement → Bounce rate: 18% → 12.5% → Session stickiness: +40%

Product Management Intern at Next Education India Pvt Ltd, Apr 2020 - May 2020 · 2 mos, India, ▪ Created a prototype of a classroom management application using Balsamiq that helps the teachers manage multiple classrooms efficiently and enhances the quality of education for students by making the process more engaging and personalized. ▪ Analyzed 15+ top global and domestic competitors to find user pain points solved by various features offered. ▪ Performed customer analysis which involved both qualitative (In-depth interview of 20+ teachers and 15+ students) and quantitative research (Survey research on 150+ teachers and students) to find user pain points. ▪ Prioritized user pain points by using various statistical tools of SPSS and created features to solve the same. ▪ Enhanced and simplified UI and UX to allow a smooth transition of teachers and students from offline to online with the feedback of multiple academicians. Achievement The application created will be used by by more than 10000+ schools and over 2 lakh teachers as per mentor. #ProductCreation #PrototypeDevelopment #QualitativeResearch #QuantitativeResearch #UserPainPoints #CompetitorAnalysis #CustomerAnalysis #FeatureCreation #UX #UI

Software Engineer at Viral Technologies Pvt. Ltd., Dec 2017 - Jul 2018 · 8 mos, Mumbai Metropolitan Region, Project: Moneytor (Startup | MEAN Stack) • Led a team of 5 developers to improve core product functionality and shape the product roadmap in collaboration with business stakeholders. • Partnered with client CXO teams during product discussions and demos, contributing to the conversion of 2 enterprise clients. • Redesigned platform workflows to support syndicated loan structures, reducing risk exposure for a key client. • Built APIs to automate loan transaction data ingestion, reducing manual effort and saving ~7 hours of operational work daily. Project: BharatKosh (Government Payments Platform | Java) • Built admin and transaction validation systems for BharatKosh, a government payments platform operating at production scale. • Led a small team to improve internal workflows and system reliability, helping reduce operational and credit risk for enterprise use cases.

Software Architect at C2L BIZ Solutions Pvt Ltd, Jun 2016 - Dec 2017 · 1 yr 7 mos, Mumbai Metropolitan Region, Project: FNA, Sun Life, Hong Kong (9 Months) I developed an offline application of the Financial Need Analysis module for Sun Life, Hong Kong. Financial Need Analysis recommends insurance or investment products to the client based on their requirements. I have worked on HTML, CSS, JavaScript and jQuery to design an aesthetic and user-friendly UI of the application. I have worked on Ruby and SQL to develop back-end and improve the performance of the application. Project: FWD, Vietnam (6 Months) ▪ Studied the product framework and other intricacies, while simultaneously learning and implementing different technologies to deliver the product. ▪ I have designed and created auto-generated forms, which provides information about the product selected by the client and I have worked on JAVA (online website) and Ruby (offline application) to interact with the database while HTML and CSS for form design.

Research Assistant at UFLEX Group, May 2015 - Jul 2015 · 3 mos, Noida, Uttar Pradesh, India, 1. Studied the behaviour of various kind of monomers for polymerisation to enhance the bond strength in adhesive for flexible packaging 2. Studied the effect of surface tension on various substrates, e.g. PET, BOPP, mCPP, and LDPE for bond strength properties 3. Studied the final properties of the laminated structure of BOPP with and without corona treatment. Achievements 1. Optimised 30% coating weight of adhesive in flexible packaging by reducing excessive usage and increased cost-benefit of final laminated structures

Education

Master of Business Administration - MBA, Business Administration and Management, General, Indian Institute of Management, Indore

Bachelor’s Degree, Chemical Engineering, Indian Institute of Technology, Bombay