VAIBHAV GUPTA
Student at BIRLA INSTITUTE OF TECHNOLOGY, JAIPUR
Greater Jaipur Area
8+ years of work experience
Sep 20187 yrs 10 mosPresent
Jaipur, Rajasthan, India
Jul 20241 yr 5 mosNov 2025
Managed customer accounts, providing tailored support for subscription-based software services to enhance user satisfaction.
• Resolve technical and account-related issues via voice, chat, and email channels.
• Implement retention-focused support strategies to reduce customer churn.
• Collaborated with internal teams to address and resolve complex customer concerns, facilitating a seamless customer experience.
• Maintain high customer satisfaction through personalized support and proactive communication.
• Strengthened long-term customer relationships by effectively resolving issues and engaging proactively with clients.
• Key Impact: Improved customer experience and loyalty through timely resolution and retention-focused support.
Feb 20222 yrs 6 mosJul 2024
Jaipur, Rajasthan, India
Feb 20222 yrs 6 mosJul 2024
Managed warehouse operations, optimizing packing, inventory tracking, and material issuance to enhance workflow.
• Processed invoices with Tally and SAP, ensuring compliance with purchase orders and GRNs for accurate financial records.
• Followed up with vendors and departments to resolve outstanding invoices.
• Performed vendor account reconciliation, ensuring accuracy in accounting reports and timely resolution of discrepancies.
• Reviewed accounting reports for completeness and adherence to standards.
• Created expense vouchers while monitoring all financial transactions.
• Maintained accurate records for samples sent to testing laboratories.
Mar 20177 mosSep 2017
Education
BIRLA INSTITUTE OF TECHNOLOGY, JAIPUR
20115 yrs2016
Master of Computer Applications, Computational Science
Birla Institute of Technology, Mesra
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