Headline

Software Support Engineer

About

I am a Customer Support Executive with experience in handling 50+ customer interactions daily through calls, emails, and chat support. I specialize in resolving customer queries efficiently while maintaining high satisfaction levels. I am fluent in English and comfortable handling international customers. I am experienced with CRM tools and capable of managing escalations professionally. Currently seeking a Remote / Work From Home opportunity where I can contribute immediately and add value to the organization.

Location

Lucknow

Work experience

Implementation and Support Engineer at MyHotelLine, Mar 2026 - Present · 4 mos, Lucknow

Technical Support Executive at ZNICRM, Jan 2025 - Aug 2025 · 8 mos, Provided technical support via phone and email to customers. Resolved issues related to product features, installation, and configuration. Managed and updated support tickets in ticketing system. Documented customer interactions and solutions accurately. Assisted in creating and updating knowledge base articles. Analyzed customer feedback to improve service quality. Collaborated with internal teams to resolve complex technical issues.

Management Intern at Adda247, Jun 2024 - Dec 2024 · 7 mos, Supported daily operations across sales, marketing, and operations teams. Contributed to a 15% improvement in operational efficiency. Conducted market research and prepared analytical reports. Led a team of 6 members to achieve assigned targets.

Education

Bachelor of Technology - BTech, Information Technology, SHRI RAMSWAROOP MEMORIAL COLLEGE OF ENGINEERING AND MANAGEMENT, LUCKNOW

Bachelor of Technology, Information Technology, Shri Ramswaroop Memorial Group of Professional Colleges, Lucknow