Headline

Senior Executive–Retail Technology | Driving AI Global Delivery at Scale | $100M+ P&L | Built and Led global teams (US,ME and IN) | Ex-Wipro, Zensar, InfoVision, Tesco GCC | Six Sigma MBB | UC Berkeley Haas & BITS Pilani

About

Retail runs on kept promises — an order taken, a product moved, a customer served without friction. For 25+ years, my work has been the technology delivery that keeps those promises for some of the world's best-known retail and consumer brands. The numbers tell part of the story: P&L portfolios up to $100M+, global delivery teams of 1,000+ across the US, Europe, UK, Middle East, and APAC, 135% revenue attainment two years running, and attrition held below 10%. The perspective behind them matters more: Both sides of the table: Part of the core foundational team at Tesco's India GCC — among the country's earliest large retail captives — before leading Tier-1 provider businesses at Wipro, Zensar, and InfoVision. I understand how to design resilient global operating models, scale capability centers, and maximize GCC value creation because I have lived it from both the client and provider lens. Comfort in the boardroom: Executive leadership roles reporting to Boards and COOs; trusted counsel to CXO clients on digital transformation roadmaps, $50–100M+ mega-deal pursuits, and complex M&A integrations landed without slipping budget or schedule. AI-Native Delivery Architecture: A firm believer that modern digital leadership demands technical fluency. I actively architect agentic AI workflows and full-stack AI-native commerce frameworks hands-on, ensuring my organizations aren't just briefing on AI, but actively deploying it to drive hyper-efficiency, optimize delivery margins, and modernize legacy retail operations. Brands Served: Neiman Marcus, Macy's, Adidas, 7-Eleven, Southwest Airlines, Staples, American Eagle, Michael Kors, Tesco, Primark, Best Buy, Al-Futtaim, and Saudi Aramco. Domain Expertise: Oracle Retail, SAP, Salesforce Commerce Cloud, ATG/Magento, and Manhattan Active Omni. Credentials: Lean Six Sigma Master Black Belt (ISI) • Certified Independent Director (MCA, Govt. of India) • Executive Education from UC Berkeley Haas & MIT • BITS Pilani. The Work Ahead: Partnering with global enterprises to establish high-performing capability center or scaling world-class digital delivery organizations that turn technology into a distinct competitive advantage. Let's connect to discuss the future of global delivery.

Location

Greater Bengaluru Area

AI stack

claude code

claude

gemini

github copilot

replit

claudecode

Work experience

Senior Director and Global Delivery Head - Retail at Aspire Systems, Dec 2025 - Present · 11 mos, Bangalore, Chennai and Hyderabad, Directing global delivery, go-to-market strategy, and capability scaling for the Retail BU — managing a high-growth P&L portfolio and driving digital transformation for marquee clients across the US, APAC, and Middle East. Global Delivery & Operating Models: Orchestrating a multi-account delivery organization; actively shaping the global operating model and setting a rigorous quality bar for the delivery of Oracle Retail, Salesforce Commerce Cloud, Shopify, POS, QA COE and digital supply chain solutions. Commercial Strategy & Growth: Architecting winning technical frameworks and innovative commercial models in partnership with enterprise sales teams to capture, secure, and scale high-value digital modernization contracts. AI-Driven Transformation & Advisory: Serving as trusted counsel to top-tier retail CXOs on enterprise-wide digital strategy; spearheading the development of AI-native automation accelerators that radically reduce time-to-value and optimize delivery margins.

Independent Advisor at Freelance (Self employed), Aug 2024 - Nov 2025 · 1 yr 4 mos, Bangalore Urban, Karnataka, India, As an Independent Advisor, I put my 25+ years of experience to guide businesses in the retail and consumer goods sector on strategic initiatives related to digital transformation, global delivery models, and operational excellence. During this stint, I was able to spend some quality time on a. wonderful conversations around how to write a contract for start up, b. pivoted an idea around IT modernization, c. enhanced learning on new age tools and corporate independent directorship process d. learning about sustainability, corporate governance and CSR e. travel and sharpening my photography skills - improved resilience, patience and enjoying the nature

Tenured Expert Angel at Startup, Nov 2022 - Aug 2024 · 1 yr 10 mos, Bengaluru, Karnataka, India, As a Tenured Expert Angel at Brane Enterprises, a company specializing in cloud and AI-powered digital solutions, I provided strategic guidance and operational expertise to drive product development and market penetration.

Senior Vice President and Global Delivery Head - Retail at InfoVision Inc., Sep 2021 - Nov 2022 · 1 yr 3 mos, Bengaluru, Karnataka, India, Accountable for the end-to-end global delivery execution and client success for the Retail and Consumer Goods portfolio across the US and Middle East. Drove P&L objectives, operational excellence, and strategic client engagement. Led the global delivery organization, ensuring the successful execution of transformative digital solutions for key retail clients. Oversaw a diverse portfolio of accounts, consistently exceeding client expectations through robust delivery frameworks and governance. Implemented strategies to enhance operational efficiency and service quality across all delivery centers. Cultivated C-suite client relationships to ensure alignment and drive repeat business.

AVP and Global Delivery Head - Retail and Consumer Services at Zensar Technologies, Feb 2019 - Sep 2021 · 2 yrs 8 mos, Greater Bengaluru Area, As AVP and Global Delivery Head for Retail and Consumer Services at Zensar Technologies, I was responsible for overseeing a large client portfolio, generating $55-60 million in revenue. My focus was on ensuring exceptional delivery of technology solutions, optimizing operations, and driving strategic growth within the US market.

Education

Executive Program in General Management, Business Administration and Management, General, University of California, Berkeley, Haas School of Business

Certificate in Business Excellence, Business Excellence, University of California, Berkeley, Haas School of Business