Headline

Experienced in team leadership, IT support, troubleshooting, application support, ticket management, and data analysis. Seeking roles in IT Support, Application Support, Software Testing, QA, or IT Operations.

About

I am passionate about building my career in the IT domain and continuously developing my technical skills. I am open to opportunities where I can contribute, learn new technologies, and grow into a strong IT professional.

Location

Bengaluru

AI stack

ChatGPT

Work experience

Assistant Manager at UNext Learning, May 2023 - Present · 3 yrs 6 mos, Bengaluru, Karnataka, India, Managed and coached a team of 6, driving SLA, productivity, CSAT, and learner retention across online learning platforms. Analyzed performance trends via operational dashboards and Excel to optimize support workflows and reduce turnaround times. Handled high-level escalations, cross-functional technical alignment, and end-to-end user support for LMS, auth, exams, and payment systems.

Customer Support Executive at Extramarks Education India Pvt. Ltd., Jul 2019 - Jun 2024 · 5 yrs, Bangalore Urban, Karnataka, India

Education

Master of Business Administration (MBA), Finance and Financial Management Services, BIMS Banglore institute of management studies