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Uzair Qureshi

Customer Service Technical Support @ Tech Mahindra | Sales

Mumbai

3+ years of work experience

Tech Mahindra
- NowPresent

Tech Mahindra
Dec 20232 yrs 7 mosPresent

• Provide technical support to TPG Telecom customers via phone and email. • Manage 35–40 customer interactions daily while consistently meeting quality and productivity targets. • Troubleshoot internet connectivity, modem/router, network, billing, and account-related issues. • Investigate customer concerns and coordinate with internal teams for timely resolution. • Deliver high customer satisfaction through effective communication and problem-solving. • Maintain accurate customer records and support ticket documentation. • Awarded the Achiever Award (Oct–Dec 2024) for exceptional performance and customer service excellence.
TPG Telecom
Dec 20232 yrs 7 mosPresent

Delivered phone and email support to Australian telecom customers, handling 35–40 interactions daily across internet, modem/router, billing, and account queries. Diagnosed and resolved complex network and connectivity issues through structured root-cause analysis, minimising repeat contacts and improving first-contact resolution. Managed customer escalations end-to-end — coordinating with internal teams across time zones to close complaints within SLA without customer follow-up. Consistently met or exceeded all quality, productivity, and CSAT targets defined by the client across all review cycles.
TP
Jul 202211 mosMay 2023

• Assisted customers with flight bookings, schedule changes, cancellations, refunds, and travel-related inquiries. • Delivered customer support through phone and email channels while maintaining service quality standards. • Resolved customer complaints and escalated complex issues when required. • Provided accurate travel information and personalized solutions to enhance customer satisfaction. • Built strong customer relationships through empathy and effective communication.
easyJet
Jul 202211 mosMay 2023

Supported UK and European customers with flight bookings, cancellations, schedule changes, refunds, and travel disruption queries via phone and email. Resolved complex complaints and travel disruption cases with speed and accuracy, escalating only when genuinely required — maintaining high first-contact resolution. Delivered consistent service quality in a high-volume BPO environment while managing customer expectations across stressful, time-sensitive travel situations. Built trust with customers through clear, empathetic communication — turning frustrated callers into satisfied resolutions.

Education

Burhani college

Bachelor of Commerce

Burhani college

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Headline

Customer Service Technical Support @ Tech Mahindra | Sales

About

Technical Support Professional | Customer Experience Specialist | Shopify & E-commerce Enthusiast

Location

Mumbai

Work experience

Customer Service Technical Support at Tech Mahindra

Technical Support Advisor at Tech Mahindra, Dec 2023 - Present · 2 yrs 7 mos, • Provide technical support to TPG Telecom customers via phone and email. • Manage 35–40 customer interactions daily while consistently meeting quality and productivity targets. • Troubleshoot internet connectivity, modem/router, network, billing, and account-related issues. • Investigate customer concerns and coordinate with internal teams for timely resolution. • Deliver high customer satisfaction through effective communication and problem-solving. • Maintain accurate customer records and support ticket documentation. • Awarded the Achiever Award (Oct–Dec 2024) for exceptional performance and customer service excellence.

Technical Support Advisor at TPG Telecom, Dec 2023 - Present · 2 yrs 7 mos, Delivered phone and email support to Australian telecom customers, handling 35–40 interactions daily across internet, modem/router, billing, and account queries. Diagnosed and resolved complex network and connectivity issues through structured root-cause analysis, minimising repeat contacts and improving first-contact resolution. Managed customer escalations end-to-end — coordinating with internal teams across time zones to close complaints within SLA without customer follow-up. Consistently met or exceeded all quality, productivity, and CSAT targets defined by the client across all review cycles.

Customer Service Representative at TP, Jul 2022 - May 2023 · 11 mos, • Assisted customers with flight bookings, schedule changes, cancellations, refunds, and travel-related inquiries. • Delivered customer support through phone and email channels while maintaining service quality standards. • Resolved customer complaints and escalated complex issues when required. • Provided accurate travel information and personalized solutions to enhance customer satisfaction. • Built strong customer relationships through empathy and effective communication.

Customer Service Representative at easyJet, Jul 2022 - May 2023 · 11 mos, Supported UK and European customers with flight bookings, cancellations, schedule changes, refunds, and travel disruption queries via phone and email. Resolved complex complaints and travel disruption cases with speed and accuracy, escalating only when genuinely required — maintaining high first-contact resolution. Delivered consistent service quality in a high-volume BPO environment while managing customer expectations across stressful, time-sensitive travel situations. Built trust with customers through clear, empathetic communication — turning frustrated callers into satisfied resolutions.

Education

Bachelor of Commerce, Burhani college

Uzair Qureshi - Customer Service Technical Support in Mumbai | Tal