Headline

Lifestyle Manager @ Pinch | Operations & Client Excellence | HNI Lifestyle Management | Ritz-Carlton Trained • AI Augmented

About

I started at The Ritz-Carlton - wide eyed, twenty something, and completely convinced I knew what good service looked like. The Ritz politely disagreed and spent the next year showing me what it actually looks like. Best education I never paid for. Since then I have been chasing that standard everywhere I have gone. Ultra-HNI households. Private clients. People who have experienced everything and will notice everything. Every chapter has taught me something the previous one could not - and honestly I am still learning. Still figuring out what the best version of this work looks like. Still occasionally humbled by a situation I thought I had seen before. I picked up AI the same way - not through a course or a certification, but by getting curious and refusing to stop. I use it every day now. For research, planning, communication, thinking through complex problems faster. I am no expert. But I know enough to know it makes me meaningfully better at the work I care about most. Today I am building the operational backbone of a premium tech-first lifestyle company - designing systems, observing people, and trying to make exceptional service feel effortless at scale. Still carrying my own clients. Still taking the hardest calls. Still learning something new every week that makes me quietly rethink something I was sure about the week before. That is probably the thing I am most proud of. Not what I have built. But that I am still genuinely excited to build more.

Location

Gurugram

Work experience

Operations Manager - Customer Excellence at Pinch, Apr 2026 - Present · 3 mos, On-site, •Building the operational backbone of a premium and tech first lifestyle management company from the ground up designing the systems, frameworks, and service standards that define how company delivers at scale •Architecting the client onboarding experience< creating structured processes that ensure every new client feels the value of Pinch, the window where trust is won or lost •Remain actively client-facing, managing select high-priority accounts and serving as the escalation point,because understanding what breaks in the field is what makes better systems •Bridging the gap between frontline Lifestyle Managers and leadership,translating real client experiences into processes that are consistent, scalable, and human •Designing hiring frameworks, training modules, and performance standards for the Lifestyle Manager team, building people who carry the Pinch standard without being told twice •Working at the intersection of operations, client experience, and people, where the decisions made today define what the company feels like at twice the size

Senior Lifestyle Manager at Pinch, Oct 2025 - Apr 2026 · 7 mos, Hybrid, •Lead a team of Lifestyle Managers while personally managing a curated portfolio of the most critical ultra-HNI accounts. •Accountable for the overall client experience across the team's portfolio, where the quality of every touchpoint, every interaction, and every resolution reflects directly on the role •Played a key role in client retention, stepping in at critical moments to understand concerns, course-correct, and rebuild confidence before it became a loss •Worked closely with clients on the verge of disengagement, offering tailored solutions that addressed the root of their dissatisfaction and brought them back to a place of trust •The first call when something escalates, trusted by both clients and leadership to resolve high-stakes situations quietly and effectively •The go-to person when something goes wrong — trusted to resolve high-stakes situations with composure and zero noise •Set the standard the team is measured against, across discretion, communication, and client handling

Lifestyle Manager at Pinch, Nov 2024 - Sep 2025 · 11 mos, Hybrid, • Managed the full lifestyle spectrum for ultra-HNI clients, travel, household operations, luxury experiences, and the deeply personal details that define white-glove service •Fostered client relationships rooted in consistency and trust, where continued engagement became a natural outcome rather than something pursued •Operated in high-pressure, zero-tolerance environments and consistently delivered, •Understood early that in this world, loyalty is earned through anticipation, not just execution, and built every client relationship on that principle •Handled sensitive information, confidential requests, and complex household dynamics with the discretion that ultra-HNI clients place above everything else

Manager - Business Administration at Housr, Jun 2024 - Oct 2024 · 5 mos, Gurugram, Haryana, India, •Took complete ownership of an expanded cluster of premium properties, from guest experience to revenue, every outcome was a direct reflection of the decisions made •Managed P&L, revenue targets, and budget adherence across the cluster, balancing operational excellence with financial discipline •Drove occupancy through strategic pricing, upselling, and active lead generation, •Maintained full control over inventory management, ensuring nothing slipped through the gaps across multiple properties simultaneously •Gave dedicated attention to VIP and long-stay residents •Identified gaps in guest experience and implemented solutions that directly improved satisfaction and retention •Drove team performance through clear communication, accountability, and a culture of taking ownership

Assistant Manager - Business Administration at Housr, Feb 2023 - Jun 2024 · 1 yr 5 mos, On-site, •Functioned as the single point of accountability for assigned properties, responsible for everything from P&L and revenue targets to inventory, guest experience, and team performance •Actively contributed to lead generation and occupancy growth, building local networks and converting prospects into long-term residents •Managed budgets and vendor relationships with a focus on maintaining premium quality without compromise •Developed a sharp instinct for reading guest behaviour, knowing when to step in, when to anticipate, and how to turn a difficult situation into a moment of trust •Handled guest concerns and escalations with composure, consistently turning friction into long-term loyalty •Built and trained front-line teams, ensuring every member understood that in a premium environment, how you show up matters as much as what you do

Front Office Assistant at The Ritz-Carlton, Bangalore, May 2022 - Feb 2023 · 10 mos, Bengaluru, Karnataka, India, •Represented the front-of-house at one of the world's most recognised luxury hotel brands, where the standard is not excellence, it is the absence of anything less •Managed the complete guest journey from arrival to departure, ensuring every interaction reflected The Ritz-Carlton's legendary service philosophy •Handled guest concerns and sensitive situations with the composure and discretion. •Supervised and trained front desk associates, instilling the understanding that in a luxury environment •Coordinated seamlessly across housekeeping, concierge, and operations •Earned the Star of the Quarter recognition — an acknowledgment that comes from peers and leadership who hold the bar exceptionally high •Built the foundational understanding of what true luxury service feels like from the inside - the attention to detail, the anticipation, and the non-negotiable commitment to the guest that became the backbone of everything that followed

Operation Management Intern - Events & Social Media at Encovate, May 2021 - Aug 2021 · 4 mos, Bengaluru, Karnataka, India, •Contributed towards day to day Operations and Social Media marketing of the early stage startup. • Successfully coordinated EDGE event, a 1000+ participants virtual fair,oppportunity to interact with students across India along with Industry experts and leaders.

Industrial Trainee at Renaissance Bengaluru Race Course Hotel, Mar 2021 - Apr 2021 · 2 mos, Bengaluru, Karnataka, India, • Gained exposure of Event Management and operations across all Departments of 5 star hotel. • Took initiative to learn about HR functions & assisted in day-to-day work

Education

BSc H & HA, Hospitality Administration/Management, Institute Of Hotel Management, Catering Technology and Applied Nutrition, Guwahati

BHM, Tourism and Travel Services Management, Indira Gandhi National Open University