---
title: "Utkarsh Singh - Senior Product Manager, AI Governance & Platform in Bengaluru | Tal"
description: "Meet Utkarsh Singh, Senior Product Manager | AI Governance, Platform & Agent Quality | Ex-Freshworks, Truecaller | IIT Patna based in Bengaluru. AI stack includes anthropic apis, claude code, and claude."
image: "https://tal.club/meet/utkarsh-singh-27/share-image"
---

# Utkarsh Singh on Tal

## Headline

Senior Product Manager \| AI Governance, Platform & Agent Quality \| Ex\-Freshworks, Truecaller \| IIT Patna

## About

I'm a senior product manager with about 8 years across startups and large companies, working on AI platforms and enterprise software\. These days I focus on AI governance and platform work: making AI agents safe, easy to monitor and measurable in production, with quality checks built in\. At Deloitte \(HashedIn\), I lead product for a control plane that lets enterprises govern their AI agents, covering access, monitoring, evaluation and cost\. Before that I led product at an AI incident\-resolution startup, where we built a multi\-agent platform on Model Context Protocol \(MCP\) that cut P0 incident resolution time by 50% and reached 85% retention across 50\+ enterprise accounts\. Earlier, I worked on the app marketplace and developer platform at Freshworks, and on verified business identity at Truecaller, where one launch brought in $2M in new ARR\. I like turning technical AI signals into decisions teams can act on\. I also co\-founded Creators of Products Community, a community for PMs, engineers and founders\. IIT Patna alum\. Open to conversations on AI governance, agent platform and AI quality roles\.

## Location

Bengaluru

## AI stack

anthropic apis

claude code

claude

codex

langfuse

OpenAI Agents SDK

## Work experience

Senior Product Manager, AI Governance & Platform at HashedIn by Deloitte, Nov 2025 \- Present · 1 yr 1 mo, Bangalore Urban, • Lead product for a control plane that governs what AI agents can access and do, with audit logs and spend controls across client deployments\. • Lead product for an agent harness and orchestration layer that coordinates multi\-step tasks, human review and shared agent sessions\. • Built monitoring and intervention controls for AI agents, plus trace\-level telemetry across delivery tools\. • Defined an evaluation framework \(rule\-based checks, LLM\-as\-a\-judge, human review\) that shows leadership how good AI output is and how much human rework it causes\. • Shaped the enterprise knowledge graph \(metadata and retrieval boundaries\) with strict role\-based access control, and a shared agent registry across product lines\. • Shipped an agent discovery layer built on Model Context Protocol \(MCP\) so agents can find and use enterprise APIs at runtime, plus cost tracking per agent tied to ROI\.

Product Lead at AI Incident Resolution Startup, Jun 2023 \- Oct 2025 · 2 yrs 5 mos, Bangalore Urban, • Led product for a multi\-agent incident resolution platform, moving from a single\-LLM tool to parallel orchestration on custom Model Context Protocol \(MCP\) servers\. Cut P0 incident resolution time by 50%\. • Built human\-in\-the\-loop review and explainability so engineers can trace AI root\-cause analysis back to source telemetry, driving 85% platform retention\. • Shipped to 50\+ enterprise clients, integrating observability tools \(Datadog, CloudWatch, Prometheus\) with strict access control and audit logging\. • Set up product analytics from scratch and defined agent adoption and quality metrics, with "AI\-automated resolution rate" as the north star\.

Senior Product Manager at Freshworks, May 2022 \- Mar 2023 · 11 mos, • Owned strategy for a two\-sided SaaS marketplace connecting developers with B2B customers\. • Shipped an automated app\-ingestion gateway \(schema validation plus NLP compliance checks\) that cut app publishing time by 70%\. • Launched ML\-powered app recommendations that route apps by business utility, lifting install conversion by 57%\.

Product Manager at Truecaller, Sep 2021 \- Apr 2022 · 8 mos, • Launched Verified Business Caller ID, building B2B identity trust and delivering $2M in new ARR\. • Improved call classification and branded\-call engagement through ML\-driven messaging\.

Associate Product Manager at SecurePass, Dec 2020 \- Sep 2021 · 10 mos, Bangalore Urban, • SecurePass was acquired by Stanza Living\. • First product hire at a workflow SaaS startup; scaled the platform from MVP to $1M ARR, contributing to the acquisition\.

## Education

Bachelor of Technology \- BTech, Indian Institute of Technology, Patna

[View the original profile](https://tal.club/meet/utkarsh-singh-27)

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