Headline

Head of Projects @ Botsync | Scaling Physical AI & Autonomous Mobile Robot (AMR) Solutions | Warehouse & Factory Automation | Customer Success | NTU

About

Project Head specializing in large-scale, automation projects with deep expertise in integrated AMR and autonomous forklift systems. I have led complex deployments involving mobile robots, forklifts, conveyors, WMS/MES integrations, and safety-critical automation, managing projects from concept and FAT/SAT through commissioning and ramp-up. My role bridges engineering, operations, and customers to ensure robust system performance in real-world factory and warehouse environments

Location

Bengaluru

AI stack

claude

Work experience

Head of Projects at Botsync, Jan 2025 - Present · 1 yr 9 mos, Bengaluru, • Lead end-to-end delivery of enterprise automation projects involving AMR fleets, autonomous forklifts, conveyors, and WMS/MES integrations for large-scale manufacturing and warehouse clients across Botsync. • Oversee a cross-functional project team encompassing engineering, software, field operations, and customer success functions — setting priorities, managing workloads, and ensuring team alignment with project milestones. • Serve as the primary escalation point for enterprise customers throughout the project lifecycle, proactively managing expectations, resolving critical issues, and ensuring high satisfaction during commissioning and ramp-up phases. • Define project scope, objectives, and success criteria in collaboration with enterprise clients; author comprehensive technical documentation and project plans covering hardware, software, and on-site service deliverables. • Drive regular project reviews, risk assessments, and stakeholder reporting to ensure on-time, on-budget delivery across concurrent enterprise engagements. • Establish and enforce quality standards for system acceptance testing (FAT/SAT), site readiness, and post-deployment performance benchmarking. • Mentor and develop team members across commissioning, application engineering, and customer success roles, fostering a high-performance delivery culture.

Commissioning & Customer Success Lead (Robotics) at Botsync, Oct 2022 - Jan 2025 · 2 yrs 4 mos, India, • Orchestrating and deploying innovative projects across the APAC region, specializing in translating and interpreting customer's technical requirements to delineate project scope and author comprehensive documentation. • Crafting meticulous technical project plans for the development of intricate robotic solutions, encompassing hardware, software, and on-site services, with a focus on managing relationships across internal and external teams during implementation. • Steering on-site customer interactions, collaborating on infrastructure, robot, and software setup during the initial system implementation phase, ensuring seamless operations post-deployment. • Dedicated to providing hands-on training for Botsync solutions, fostering client proficiency, and addressing technical inquiries to swiftly resolve any challenges that may arise.

Senior Robotics Application Engineer at Techmetics Robotics, May 2020 - Jun 2022 · 2 yrs 2 mos, Singapore, • Responsible to focus on feasibility study, evaluation, development and programming of the applications for the automation of the premises. To provide the onsite support, training & technical support to customers by successfully penetrating the potential application market in the assigned region. • Managing the ongoing Projects, creating the timelines and conducting timeline reviews • Defining project objectives, project scope, roles & responsibilities based on discussion with business development function. • Preparing a detailed project plan to schedule key project milestones, workstreams & activities. • Defining resource requirements and managing resource availability & allocation • Coordinating with various internal stakeholders to make sure projects are delivered on time • Anticipate and identify the blockers, issues and highlight it to the respective stakeholders. • Prepare the detailed documentation at every stage of the project. Get the required approvals and sign offs from the respective stakeholders. • Pre-sales technical assessment and execution of projects in parallel. • In-charge of on-site installation and commissioning of Mobile Robotic solutions for Techmetics clients. • Execute demos for clients using demo robots. • Develop and maintain relationships with partners, elevator companies, IT/networking companies, telephony companies, and other 3rd parties. • Bridge communication between various parties involved in installations to ensure successful outcomes. • Implemented and executed various Robotics projects in Hotels, hospitals and condominiums at various countries like Taiwan, Thailand, Dubai etc. • To provide technical support to end users, OEM customers and channel partners on phone / on-site. • Submission of monthly reports and logs to clients and management using data analytics

Robotics Application Engineer at Techmetics Robotics, May 2018 - May 2020 · 2 yrs 1 mo, Singapore, • Develop and Execute Industry 4.0 Robotic Solutions for Clients. • As Robotics Engineer-Application I am responsible to focus on feasibility study, evaluation, development and programming of the applications for the automation of the premises and pave way to Industry 4.0 solutions • In-charge of on-site installation and commissioning of Mobile Robotic solutions for Techmetics clients. • Develop and maintain relationships with partners, elevator companies, IT/networking companies, telephony companies, and other 3rd parties. • Bridge communication between various parties involved in installations to ensure successful outcomes. Perform simulations for various sites and narrow down on the best and optimized use case for the facility . • To provide Technical support to end users, OEM customers and channel partners on phone / on-site. • Submission of monthly reports to clients and management using data analytics • Create back-ups of robot programs or parameters. • Process or interpret signals or sensor data. • Plan mobile robot paths teach path plans to robots. • Investigate mechanical failures or unexpected maintenance problems. • Install, calibrate, operate, or maintain robots. • Debug robotics programs.

Product Engineer at Shafttech Pte Ltd, Dec 2016 - Feb 2018 · 1 yr 3 mos, Singapore, Read and interpret blueprints,technical drawings ,schematics and computer generated reports. Specialized in selection of automation products Like ball screws ,linear guides,bearings etc and getting the design approval from the clients . Designing and fabricating of Jig structures,ball screw,linear guides as per requirements of the clients. Liaise with contractors in Malaysia for fabrication . Drive maintenance and improvement activities on test fixtures and equipment. Ulttrasonic Testing of Fabricated items for quality assurance . Experienced in Project Scheduling and budgeting to successfully and quickly complete engineering projects. Contribute to product design and target specification to meet customer requirements Management & training of sales team related to mechanical products like gearboxes,motors ,bearings ,automation products and its applications . Implementation of ISO 9001:2015 standards in the company to reduce process errors and smooth running of the company .

Senior Engineer-Water and Smart World Division at Larsen & Toubro, Jul 2013 - Jun 2015 · 2 yrs, New Delhi Area, India, • Managed a team of 15 people at site to execute the construction of STP using advanced technology based on Extended aeration system with anoxic zone for denitrification. • Fabrication of mild steel pipes 800mm to 1500mm diameter for the project . • Preparation and review of QAP’s in accordance with BOQ mentioned in tender documents in close coordination with supply chain department and design department. Also getting the same approved from Client. • Driving functions of inspections of electro mechanical items like pumps, air blowers, pipes, valves ,Sluice gates,EOT cranes at vendor places along with third party inspection agencies like TUV,Rites,NORD,NTPC.Reduced the cost and time for execution by 29% for the year 2014-15 by initiating appropriate action at a given time during inspections. • Preparation of welding procedure specifications and procedure qualification record as per job requirements at site. • Read, understand the project specification/requirements applicable Codes and Standards and execute work accordingly. • Shouldered a single point responsibility for operations by planning, coordinating and supervising of manufacturing works optimizing the resource utilization and meeting the stringent timelines with quality & EHS. • Envisioned smart solutions and executed strategies and initiatives in Microsoft Project that helped achieve value-building goals across all areas of the organization by achieving an optimization leading to cost savings • Coordinate with client and verification of drawings of different processes like clarifloculator, aeration tank, air blowers. • Manage project related quality requirements of in-house & supplier’s product with consideration of tender specifications, purchase order and quality assurance plans.

Education

Master’s Degree, Mechanical Engineering, Nanyang Technological University Singapore

Bachelor’s Degree, Mechanical Engineering, SRKR Engineering College