Headline

2X Certified | Technical Specialist @ WarpDrive | Salesforce Consultant | Driving end-to-end CRM transformations across Multiple Cloud | Turning complex business requirements into scalable solutions with measurable ROI

About

I’m a Salesforce Technical Specialist and Consultant with 5+ years of experience delivering end-to-end CRM transformations across Sales Cloud and Service Cloud. At WarpDrive Tech Works, I work closely with enterprise clients to translate business requirements into scalable Salesforce solutions — leading everything from discovery and solution design to development, integration, and go-live. My focus is simple: build systems that drive adoption, improve efficiency, and deliver measurable ROI. I’ve led and contributed to multiple implementations across industries, including: End-to-end Sales Cloud and Service Cloud deployments Complex integrations Automation-driven process improvements that increased user adoption and reduced manual effort Technically, I work across Apex, Lightning Web Components, integrations (REST/SOAP), and Salesforce automation tools — but my real strength lies in bridging the gap between business goals and technical execution. I’m particularly strong in stakeholder alignment, solution ownership With a strong foundation in CRM strategy and a deep understanding of business workflows, I’m dedicated to translating challenges into high-performance Salesforce solutions that drive efficiency, transparency, growth and navigating projects from ambiguity to structured delivery.

Location

Nagpur

Work experience

Technical Specialist at WarpDrive Tech Works, Oct 2021 - Present · 4 yrs 8 mos, Bengaluru, As a Technical Specialist at WarpDrive Tech Works, I have Led end-to-end Salesforce consulting and implementation across enterprise clients in FMCG, Manufacturing, Staffing, Real Estate, and Health-Tech domains, combining technical delivery with business process transformation. Conducted discovery workshops, stakeholder interviews, and requirement gathering sessions to analyze business pain points, define future-state processes, and translate business objectives into scalable Salesforce solutions. Authored BRDs, FSDs, user stories, process flows, solution documentation, and implementation roadmaps to align business, product, and technical teams. Designed and delivered Salesforce Sales Cloud and Service Cloud solutions including Case Management, Lead-to-Cash, Omni-Channel, SLA/Entitlements, Approval Processes, Quote Management, and enterprise automation frameworks. Acted as a strategic bridge between business stakeholders, delivery teams, architects, and developers to validate solution feasibility, recommend best practices, and ensure business value realization. Developed and optimized Salesforce solutions using Apex (Triggers, Batch, Schedulable), LWC, Flows, REST/SOAP integrations, HubSpot synchronization, Google SSO, and third-party system integrations. Managed Agile delivery cycles including sprint planning, backlog grooming, UAT governance, release coordination, risk tracking, and hypercare support. Performed process gap analysis, change impact analysis, and solution optimization to improve operational efficiency, user adoption, and scalability across enterprise ecosystems. Led client demos, solution walkthroughs, executive presentations, and pre-sales consulting engagements including technical scoping, proposal support, and effort estimation. Mentored junior developers, supported cross-functional teams, and contributed to governance standards, delivery quality, and solution architecture maturity.

Salesforce Developer at Criztal Infotech PVT LTD., Nov 2020 - Sep 2021 · 11 mos, Nagpur, Began career in Salesforce ecosystem by supporting CRM users, resolving operational issues, troubleshooting data discrepancies, and handling configuration requests while rapidly building platform expertise. Transitioned into Salesforce Development role within the organization by demonstrating strong technical aptitude, problem-solving, and understanding of Salesforce business processes. Developed custom Salesforce objects, fields, page layouts, workflows, validation rules, and automation to support evolving business requirements. Assisted in Salesforce customization, application enhancements, and implementation of functional solutions beyond standard platform capabilities. Collaborated with cross-functional teams including Java developers and support teams to troubleshoot integration points and support system enhancements. Contributed to requirement understanding, issue analysis, and solution execution while gaining hands-on exposure to Salesforce Sales processes, CRM operations, and enterprise workflows. Supported deployments, testing, and day-to-day CRM improvements, building the technical and business foundation that accelerated progression into enterprise Salesforce consulting.

Web Developer at AliGn InfoTech, Apr 2020 - Sep 2020 · 6 mos, Nagpur, Developed and maintained responsive business websites and web applications using front-end and back-end development fundamentals, building a strong foundation in software engineering and client-focused solution delivery. Worked on website customization, UI enhancements, bug fixes, and feature implementation based on business requirements and client expectations. Collaborated with internal teams and stakeholders to understand project requirements, translate them into functional web solutions, and ensure timely delivery. Supported website testing, troubleshooting, debugging, and deployment activities to improve usability, functionality, and user experience. Gained hands-on experience in requirement understanding, client communication, problem-solving, and software development lifecycle fundamentals. Built foundational expertise in structured development practices, change implementation, and delivering practical technology solutions aligned with business needs.

Education

PGDM, Marketing, Symbiosis Centre for Distance Learning

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