---
title: "Utkarsh Srivastava - Technical Support Executive in Gurugram | Tal"
description: "Meet Utkarsh Srivastava, Professional with a passion for problem-solving and a strong sense of ownership. || Currently @Techhand || Ex ChefKart based in Gurugram."
image: "https://tal.club/meet/utkarsh-3/share-image"
---

# Utkarsh Srivastava on Tal

## Headline

Professional with a passion for problem\-solving and a strong sense of ownership\. \|\| Currently @Techhand \|\| Ex ChefKart

## About

Driven and versatile operations professional with experience in managing high\-pressure environments, optimizing processes, and enhancing customer experience\. I have a strong background in support and payments operations and team leadership, ensuring seamless execution of tasks with a focus on efficiency and accuracy\. With expertise in SQL, Excel, Python, and business intelligence tools, I leverage data\-driven insights to streamline workflows and improve operational performance\. My experience working in food tech and edtech startups has honed my problem\-solving abilities, enabling me to manage multiple clients, coordinate cross\-functional teams, and implement process improvements effectively\. Passionate about customer success and operational excellence, I thrive in dynamic environments where I can contribute to strategic growth while ensuring smooth day\-to\-day execution\. I am always eager to explore new challenges and drive impactful results\. Let’s connect and collaborate\!

## Location

Gurugram

## Work experience

Technical Support Executive at Techhand \- Get your Superfast Website and App for Educators, Apr 2025 \- Present · 1 yr 3 mos, Gurugram, Haryana, India, \- Resolved 1,000\+ software queries from students and educators, ensuring uninterrupted use of white\-labelled websites and apps\. \- Trained and guided 50\+ educators on LMS usage \(admin panel, test series creation, class scheduling\), driving 30% higher adoption of platform features\. \- Delivered customized client solutions, boosting overall client satisfaction and retention scores by an estimated 20%\. \- Partnered with the tech team to escalate and troubleshoot recurring bugs, leading to a 20% drop in repeated issues\. \- Maintained 95%\+ SLA adherence, consistently closing tickets on time and enhancing client trust\. \- Built and analysed detailed Excel reports on query trends and resolution times, improving response efficiency by 15%

Support, Experience And Payments at ChefKart, May 2024 \- Dec 2024 · 8 mos, Gurugram, Haryana, India, \- Managed 70\+ chefs, ensuring punctuality and resolving 90% of client queries within 24 hours\. \- Led projects to improve chef punctuality, reducing late arrivals by 30% through data\-driven insights\. \- Resolved 1,500\+ support tickets per month, achieving a 95% chef satisfaction rate\. \- Optimized payment processing, reducing payment discrepancies by 40%, improving transaction accuracy\.

Growth / Admission Counselor at School of Accelerated Learning, Nov 2023 \- Dec 2023 · 2 mos, Mumbai, Maharashtra, India, • Guided 100\+ students in career decisions, improving enrollment rates\. • Streamlined admissions tracking, reducing application processing time by 25%\. • Promoted high\-value tech programs, contributing to a 15% increase in course enrollments\. • Regularly participated in strategy meetings, providing data\-driven insights to optimize conversion rates\. • Generated detailed reports on student inquiries and team performance, improving admissions workflow efficiency\.

Sales and Support Intern at ChefKart, Aug 2023 \- Oct 2023 · 3 mos, Gurugram, Haryana, India, • Conducted 300\+ outbound calls weekly, successfully converting 20% into paying customers\. • Managed and coordinated the sales team in the absence of the manager, ensuring 100% sales continuity\. • Played a key role in revenue growth by improving lead conversion rates by 25%\. • Created detailed sales reports and analytics, optimizing sales strategies and increasing efficiency\.

Affiliate Marketer at Bizgurukul, Jun 2020 \- Aug 2021 · 1 yr 3 mos, Remote, \- Successfully pitched and promoted educational courses, personality development courses, and public speaking courses as an Affiliate Marketer\. \- Utilized effective negotiation techniques to enhance skills and achieve desired outcomes\. \- Actively engaged in continuous learning and development of speaking techniques to stay updated and improve performance\.

## Education

Bachelor of Technology \- BTech, Computer Science, ALLENHOUSE INSTITUTE OF TECHNOLOGY, KANPUR

Intermediate, Science, Harmilap Mission School

[View the original profile](https://tal.club/meet/utkarsh-3)

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Person",
      "@id": "https://tal.club/meet/utkarsh-3#person",
      "name": "Utkarsh Srivastava",
      "url": "https://tal.club/meet/utkarsh-3",
      "image": "https://tal.club/meet/utkarsh-3/profile-photo.jpg",
      "description": "Meet Utkarsh Srivastava, Professional with a passion for problem-solving and a strong sense of ownership. || Currently @Techhand || Ex ChefKart based in Gurugram.",
      "jobTitle": "Technical Support Executive",
      "worksFor": {
        "@type": "Organization",
        "name": "Techhand - Get your Superfast Website and App for Educators"
      },
      "hasOccupation": {
        "@type": "Occupation",
        "name": "Technical Support Executive"
      },
      "homeLocation": {
        "@type": "Place",
        "name": "Gurugram"
      },
      "alumniOf": [
        {
          "@type": "EducationalOrganization",
          "name": "ALLENHOUSE INSTITUTE OF TECHNOLOGY, KANPUR"
        },
        {
          "@type": "EducationalOrganization",
          "name": "Harmilap Mission School"
        }
      ],
      "mainEntityOfPage": {
        "@id": "https://tal.club/meet/utkarsh-3#webpage"
      }
    },
    {
      "@type": "ProfilePage",
      "@id": "https://tal.club/meet/utkarsh-3#webpage",
      "url": "https://tal.club/meet/utkarsh-3",
      "name": "Utkarsh Srivastava on Tal",
      "description": "Meet Utkarsh Srivastava, Professional with a passion for problem-solving and a strong sense of ownership. || Currently @Techhand || Ex ChefKart based in Gurugram.",
      "dateModified": "2026-07-18T09:12:23.847Z",
      "isPartOf": {
        "@id": "https://tal.club/#website"
      },
      "mainEntity": {
        "@id": "https://tal.club/meet/utkarsh-3#person"
      },
      "primaryImageOfPage": {
        "@type": "ImageObject",
        "url": "https://tal.club/meet/utkarsh-3/profile-photo.jpg",
        "contentUrl": "https://tal.club/meet/utkarsh-3/profile-photo.jpg",
        "caption": "Utkarsh Srivastava profile photo on Tal"
      },
      "inLanguage": "en-IN"
    }
  ]
}
```