Utkarsh Srivastava profile photo 1 on Tal

Utkarsh Srivastava

Professional with a passion for problem-solving and a strong sense of ownership. || Currently @Techhand || Ex ChefKart

Gurugram

3+ years of work experience

Techhand - Get your Superfast Website and App for Educators
Apr 20251 yr 3 mosPresent

Gurugram, Haryana, India

- Resolved 1,000+ software queries from students and educators, ensuring uninterrupted use of white-labelled websites and apps. - Trained and guided 50+ educators on LMS usage (admin panel, test series creation, class scheduling), driving 30% higher adoption of platform features. - Delivered customized client solutions, boosting overall client satisfaction and retention scores by an estimated 20%. - Partnered with the tech team to escalate and troubleshoot recurring bugs, leading to a 20% drop in repeated issues. - Maintained 95%+ SLA adherence, consistently closing tickets on time and enhancing client trust. - Built and analysed detailed Excel reports on query trends and resolution times, improving response efficiency by 15%
ChefKart
May 20248 mosDec 2024

Gurugram, Haryana, India

- Managed 70+ chefs, ensuring punctuality and resolving 90% of client queries within 24 hours. - Led projects to improve chef punctuality, reducing late arrivals by 30% through data-driven insights. - Resolved 1,500+ support tickets per month, achieving a 95% chef satisfaction rate. - Optimized payment processing, reducing payment discrepancies by 40%, improving transaction accuracy.
School of Accelerated Learning
Nov 20232 mosDec 2023

Mumbai, Maharashtra, India

• Guided 100+ students in career decisions, improving enrollment rates. • Streamlined admissions tracking, reducing application processing time by 25%. • Promoted high-value tech programs, contributing to a 15% increase in course enrollments. • Regularly participated in strategy meetings, providing data-driven insights to optimize conversion rates. • Generated detailed reports on student inquiries and team performance, improving admissions workflow efficiency.
ChefKart
Aug 20233 mosOct 2023

Gurugram, Haryana, India

• Conducted 300+ outbound calls weekly, successfully converting 20% into paying customers. • Managed and coordinated the sales team in the absence of the manager, ensuring 100% sales continuity. • Played a key role in revenue growth by improving lead conversion rates by 25%. • Created detailed sales reports and analytics, optimizing sales strategies and increasing efficiency.
Bizgurukul
Jun 20201 yr 3 mosAug 2021

Remote

- Successfully pitched and promoted educational courses, personality development courses, and public speaking courses as an Affiliate Marketer. - Utilized effective negotiation techniques to enhance skills and achieve desired outcomes. - Actively engaged in continuous learning and development of speaking techniques to stay updated and improve performance.

Education

Bachelor of Technology - BTech, Computer Science

ALLENHOUSE INSTITUTE OF TECHNOLOGY, KANPUR

20204 yrs2024
Harmilap Mission School

Intermediate, Science

Harmilap Mission School

20191 yr2020

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Headline

Professional with a passion for problem-solving and a strong sense of ownership. || Currently @Techhand || Ex ChefKart

About

Driven and versatile operations professional with experience in managing high-pressure environments, optimizing processes, and enhancing customer experience. I have a strong background in support and payments operations and team leadership, ensuring seamless execution of tasks with a focus on efficiency and accuracy. With expertise in SQL, Excel, Python, and business intelligence tools, I leverage data-driven insights to streamline workflows and improve operational performance. My experience working in food tech and edtech startups has honed my problem-solving abilities, enabling me to manage multiple clients, coordinate cross-functional teams, and implement process improvements effectively. Passionate about customer success and operational excellence, I thrive in dynamic environments where I can contribute to strategic growth while ensuring smooth day-to-day execution. I am always eager to explore new challenges and drive impactful results. Let’s connect and collaborate!

Location

Gurugram

Work experience

Technical Support Executive at Techhand - Get your Superfast Website and App for Educators, Apr 2025 - Present · 1 yr 3 mos, Gurugram, Haryana, India, - Resolved 1,000+ software queries from students and educators, ensuring uninterrupted use of white-labelled websites and apps. - Trained and guided 50+ educators on LMS usage (admin panel, test series creation, class scheduling), driving 30% higher adoption of platform features. - Delivered customized client solutions, boosting overall client satisfaction and retention scores by an estimated 20%. - Partnered with the tech team to escalate and troubleshoot recurring bugs, leading to a 20% drop in repeated issues. - Maintained 95%+ SLA adherence, consistently closing tickets on time and enhancing client trust. - Built and analysed detailed Excel reports on query trends and resolution times, improving response efficiency by 15%

Support, Experience And Payments at ChefKart, May 2024 - Dec 2024 · 8 mos, Gurugram, Haryana, India, - Managed 70+ chefs, ensuring punctuality and resolving 90% of client queries within 24 hours. - Led projects to improve chef punctuality, reducing late arrivals by 30% through data-driven insights. - Resolved 1,500+ support tickets per month, achieving a 95% chef satisfaction rate. - Optimized payment processing, reducing payment discrepancies by 40%, improving transaction accuracy.

Growth / Admission Counselor at School of Accelerated Learning, Nov 2023 - Dec 2023 · 2 mos, Mumbai, Maharashtra, India, • Guided 100+ students in career decisions, improving enrollment rates. • Streamlined admissions tracking, reducing application processing time by 25%. • Promoted high-value tech programs, contributing to a 15% increase in course enrollments. • Regularly participated in strategy meetings, providing data-driven insights to optimize conversion rates. • Generated detailed reports on student inquiries and team performance, improving admissions workflow efficiency.

Sales and Support Intern at ChefKart, Aug 2023 - Oct 2023 · 3 mos, Gurugram, Haryana, India, • Conducted 300+ outbound calls weekly, successfully converting 20% into paying customers. • Managed and coordinated the sales team in the absence of the manager, ensuring 100% sales continuity. • Played a key role in revenue growth by improving lead conversion rates by 25%. • Created detailed sales reports and analytics, optimizing sales strategies and increasing efficiency.

Affiliate Marketer at Bizgurukul, Jun 2020 - Aug 2021 · 1 yr 3 mos, Remote, - Successfully pitched and promoted educational courses, personality development courses, and public speaking courses as an Affiliate Marketer. - Utilized effective negotiation techniques to enhance skills and achieve desired outcomes. - Actively engaged in continuous learning and development of speaking techniques to stay updated and improve performance.

Education

Bachelor of Technology - BTech, Computer Science, ALLENHOUSE INSTITUTE OF TECHNOLOGY, KANPUR

Intermediate, Science, Harmilap Mission School