Senior Manager | Global Operations & Talent Strategy | 15+ Years in Talent Acquisition, RPO, AML&KYC | AI-Driven Transformation | Lean Six Sigma | Global Delivery Excellence

Hyderabad

India

Greater Hyderabad Area

Hyderabad, Telangana, India



Bachelor's degree, Biotechnology
Kakatiya University
Bachelor of Science, Biotechnology
Kakatiya University
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Download Tal BossSenior Manager | Global Operations & Talent Strategy | 15+ Years in Talent Acquisition, RPO, AML&KYC | AI-Driven Transformation | Lean Six Sigma | Global Delivery Excellence
Results-oriented Leader with 15+ years of expertise driving large-scale transformations across Talent Acquisition and AML/KYC. Proven success delivering high-impact solutions for Tier-1 clients like Google and Meta. Expert in AI-driven automation and Lean Six Sigma, achieving a 40% reduction in manual reporting and a 35% boost in CNPS. Specialized in optimizing operational efficiency, SLA governance, and leading cross-functional teams within complex global delivery models.
Hyderabad
Senior Manager at Randstad Enterprise, Dec 2023 - Present · 2 yrs 7 mos, Hyderabad, Implemented data-led decision-making frameworks to maintain a high-quality bar for global delivery models, ensuring the selection of top-tier technical talent across diverse functions. Directed talent acquisition and operational strategies for teams of 100+ members, leveraging deep insights into the Indian recruitment landscape to design scalable operating models for high-volume workforce planning. Spearheaded Generative AI integration to automate reporting and develop real-time dashboards, successfully reducing manual operational effort by 40%. Ensured 100% regulatory compliance and audit readiness by managing the administration of LMS platforms to track and document training completion for large-scale operations. Led personalized training sessions and developed a comprehensive resource library—including documentation, videos, and articles—to empower users to fully leverage enterprise technology solutions while promoting a culture of continuous learning and development.
Team Lead at Cognizant, May 2018 - Dec 2023 · 5 yrs 8 mos, India, Drive team productivity by establishing and monitoring core recruitment metrics, including Submittal-to-Interview ratios, Time-to-Fill, and Quality of Hire. Conduct regular performance reviews and data-driven audits to ensure the team consistently meets or exceeds quarterly hiring targets. Partner with Department Heads and HR Leadership to forecast headcount needs and develop scalable sourcing strategies. Translate complex business requirements into actionable hiring plans, ensuring the recruitment engine is aligned with organizational growth and budget constraints. Spearhead strategic planning, departmental budget management, and resource allocation to optimize financial performance, operational efficiency, and consistent service quality. Foster high-level client partnerships and cross-functional collaborations, ensuring service delivery standards exceed expectations through proactive communication with senior stakeholders. Mentor cross-functional teams on process excellence and continuous learning, designing structured onboarding and technical training frameworks to accelerate time-to-productivity. Manage external recruitment agency partnerships and contract negotiations while serving as the primary point of escalation for internal hiring managers. Ensure a seamless, high-touch Candidate Experience and maintain brand consistency across all recruitment channels.
Senior Analyst at Dell International Services, Oct 2016 - Jul 2017 · 10 mos, Greater Hyderabad Area, Partnered with executive leadership to define global hiring strategies and multi-year workforce plans, aligning talent acquisition efforts with Dell’s "Winning Together" values. Translated business goals into high-impact recruitment models that successfully fulfilled 70 hires annually across niche technology and operational functions. Championed the integration of Generative AI and automated screening tools into the recruitment lifecycle, reducing manual administrative tasks by 35%. Optimized the ATS (Applicant Tracking System) workflow to accelerate candidate throughput while ensuring data-driven decision-making and operational excellence. Redesigned the end-to-end candidate journey to ensure a seamless, high-touch experience that reflects Dell's position as a technology leader. These enhancements resulted in a 20% increase in Candidate NPS and a higher Offer Acceptance Rate in highly competitive talent markets.
Process Specialist at Cognizant, Jun 2013 - Sep 2016 · 3 yrs 4 mos, Hyderabad, Telangana, India
Senior Process Executive at Cognizant, Jun 2013 - Sep 2016 · 3 yrs 4 mos, •Managed end-to-end shift operations ensuring consistent SLA achievement•Optimized workforce planning and scheduling for maximum efficiency•Enabled teams through structured onboarding, training, and performance support
Senior Team Member at Bank of America, Jun 2010 - Jun 2013 · 3 yrs 1 mo
Senior Process Executive at Bank of America, Jun 2010 - Jun 2013 · 3 yrs 1 mo
Bachelor's degree, Biotechnology, Kakatiya University
Bachelor of Science, Biotechnology, Kakatiya University