Vanshika P.
Quality Team Lead at Taskus
Delhi
6+ years of work experience
Oct 20259 mosPresent
Aug 20241 yr 3 mosOct 2025
Apr 20213 yrs 5 mosAug 2024
Gurugram, Haryana, India
-Sample and evaluate contact transactions
-Report results of evaluations to Quality/Operations
-Coach Support Executives on the evaluations done
-Run analysis on contact evaluations and highlight trends
-Coach agents based on evaluation trends to improve their capabilities
-Use trends to identify training needs and developing action plans
-Help support executive to understand appropriate approach
-Participate in calibration sessions with Quality/Operations
-Maintain current understanding of program strategies
-Support management focus on review of key drivers, metrics and operational processes that drive KPI results
-Demonstrate commitment to program internal customer satisfaction
Jan 20201 yr 2 mosFeb 2021
Gurugram, Haryana, India
• Managed FIT Reservations for The Leela Palaces Hotels & Resorts.
•Focused on Quality check, Upsell, Guest Satisfaction and Personalisation.
•Exposure to Opera and GDS.
Feb 20194 mosMay 2019
New Delhi, Delhi, India
• Complete Industrial Training in all the core departments with 98% attendance.
Education
Biology, General
Scholars Rosary Senior Secondary School
BTS
Indira Gandhi National Open University
Join Vanshika and 10k+ other professionals on
Tal is the app where bosses meet engineers & builders directly, without middlemen
Download Tal Boss