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urvashi urvashi

Customer support backend executive

Sonipat

2+ years of work experience

EaseMyTrip.com
Nov 20241 yr 8 mosPresent

Delhi, India

EaseMyTrip
Oct 20241 yr 9 mosPresent

Interacted with customers daily to understand issues and provide solutions, developing strong insight into customer behavior and expectations. Explained product/service policies clearly to maintain trust and positive brand perception. Documented customer feedback and common queries to help improve service quality. Coordinated with team members to ensure consistent and timely responses.

Education

Delhi University

Bachelor of Arts - BA, Political Science and Government

Delhi University

20233 yrs2026
Little Angels School

Class 10

Little Angels School

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Headline

Customer support backend executive

Location

Sonipat

Work experience

Customer Service Representative at EaseMyTrip.com, Nov 2024 - Present · 1 yr 8 mos, Delhi, India

Customer Support Associate at EaseMyTrip, Oct 2024 - Present · 1 yr 9 mos, Interacted with customers daily to understand issues and provide solutions, developing strong insight into customer behavior and expectations. Explained product/service policies clearly to maintain trust and positive brand perception. Documented customer feedback and common queries to help improve service quality. Coordinated with team members to ensure consistent and timely responses.

Education

Bachelor of Arts - BA, Political Science and Government, Delhi University

Class 10, Little Angels School

urvashi urvashi - Customer Service Representative in Sonipat | Tal