Headline

Product & Analytics Professional | Paytm | Ex Uber | Ex Amazon | SQL • Python • Tableau • Looker | Driving Automation & Efficiency | Data-Driven Problem Solver

About

I’m a data-driven product and analytics professional currently working at Uber, where I focus on automation analytics, process optimization, and operational excellence. My work combines SQL, Python, Tableau, Looker Studio, and JIRA to deliver actionable insights that improve efficiency. I am currently contributing to a project aimed at reducing ticket resolution time by 60%, where I design dashboards, analyze trends, and collaborate cross-functionally with engineering, product, and ops teams. Previously at Amazon, I supported logistics operations with analytics and reporting to identify and resolve inefficiencies in carrier and vendor performance. I am passionate about leveraging data to solve complex business problems and am actively seeking opportunities in Product Analytics, Data Analytics, or Product Management where I can deliver measurable impact. Core skills: SQL | Python | Tableau | Looker Studio | Data Visualization | Business Analysis | Stakeholder Management | Agile | Process Automation | JIRA | Confluence Let’s connect if: You’re hiring for product/data roles, love talking data-driven decision making, or want to collaborate on solving interesting problems!

Location

Bengaluru

AI stack

antigravity

cursor

opencode

Work experience

Assistant Manager - Product Analyst at Paytm, Jun 2026 - Present · 3 mos, Bengaluru, Karnataka, India

Bugs and Outages Analyst at Uber, Nov 2023 - Feb 2026 · 2 yrs 4 mos, Bengaluru, Karnataka, India, Worked in customer-facing, high-SLA environments, blending operational execution with analytical problem-solving across large-scale platforms. 🗣️ Supported external customers, drivers, vendors, and internal teams directly, ensuring timely resolution under strict SLAs 🔥 Handled escalated operational and platform issues, performing root cause analysis on high-impact incidents affecting delivery & fulfillment workflows 📈 Analyzed operational and performance data to identify risks, recurring failures, and process gaps across driver and fulfillment systems 🧩 Collaborated with Product, Program Management, and Technical teams to convert operational insights into actionable product and process improvements

Senior Product Support Analyst at Uber, 2023 - 2026 · 3 yrs, ●​ Led end-to-end program management for 10+ high-severity incidents — defined resolution charters, coordinated cross-functional owners, tracked milestones under 24-hour SLA, and delivered post-incident RCAs adopted as team-wide documentation standards. ●​ Identified systemic friction in ticket routing affecting 1,700+ cases annually — scoped remediation program, aligned engineering and ops stakeholders, built monitoring framework, and drove compliance tracking saving 800–1,400 hours/year. ●​ Built Excel-based performance workbooks and KPI dashboards tracking SLA compliance, escalation rates, and resolution trends across 5 internal platforms — adopted as primary operational reporting by team leads. ●​ Scoped and delivered ML-based automation program — defined success KPIs, ran A/B tests, and aligned Product and Data Science on acceptance criteria; analysis drove go/no-go decisions with senior leadership projecting 80%+ triage effort reduction. ●​ Owned technical escalations and performed deep root cause analysis using SQL queries, logs, and system-level debugging to diagnose complex product and workflow failures. ●​ Authored SOPs, Troubleshooting Guides, and onboarding documentation for support analysts — improved first-contact resolution rates and reduced average handling time across 1,000+ monthly users. ●​ Mentored Tier 1 analysts as team SME — conducted case audits, identified knowledge gaps, and standardized resolution approaches to improve team performance.

Transportation Specialist at Amazon, Aug 2021 - Nov 2023 · 2 yrs 4 mos, Hyderabad, Telangana, India

A4 analyst at Capgemini, Apr 2021 - Jun 2021 · 3 mos, Bengaluru, Karnataka, India

Subject Matter Expert at NerdyTurtlez.com, Jan 2021 - Mar 2021 · 3 mos, India

Education

Bachelor of Technology - BTech, Electrical Engineering, RCC Institute of Information Technology