Headline

Project Manager

About

Product-minded professional with 4.5+ years of experience across AI healthcare, retail, and enterprise analytics. I specialize in understanding customer problems, translating business needs into product requirements, and collaborating with cross-functional teams to deliver scalable solutions. Currently, I lead enterprise implementations of an AI-powered healthcare assistant at eClinicalWorks, working closely with customers, Product, Engineering, and Customer Success to improve adoption, identify product opportunities, and influence continuous product enhancements. Previously, I drove product operations for a retail platform serving 1,100+ stores and built enterprise BI and analytics solutions at TCS. My background in customer discovery, analytics, and implementation enables me to bridge business, users, and technology. I'm seeking opportunities to build AI-powered and data-driven products that create meaningful customer impact.

Location

Bengaluru

AI stack

aistudio

codex

lovable

replit

Microsoft Copilot

Zapier

Work experience

Project Manager at eClinicalWorks India Pvt. Ltd., Aug 2025 - Present · 1 yr 2 mos, Bengaluru, Karnataka, India, • Lead end-to-end implementation of healow Genie, an AI-powered virtual assistant for healthcare practices, partnering with customers to configure workflows aligned with clinical and operational requirements. • Conduct customer discovery sessions to understand business processes, telephony infrastructure, and user pain points, translating insights into implementation strategies and product feedback. • Collaborate cross-functionally with Product Management, Engineering, QA, and Customer Success teams to resolve implementation challenges, prioritize enhancements, and improve customer experience. • Analyze customer feedback and production behavior to identify recurring issues, recommend product improvements, and support feature refinement for AI-driven workflows. • Drive stakeholder alignment across customer and internal teams through requirement validation, solution demonstrations, testing coordination, user training, and successful production go-live. • Leverage implementation insights and operational metrics to identify opportunities for process optimization, improving onboarding efficiency and reducing time-to-value for enterprise customers. • Support adoption of AI-enabled healthcare solutions by ensuring seamless integration with practice workflows while balancing customer needs with product capabilities.

Project Manager (Product Operations & Support | Retail Tech) at Tarsyer, Apr 2024 - Mar 2025 · 1 yr, Pune District, Maharashtra, India, • Managed a key retail client, driving client satisfaction, contract renewals, and long-term business growth. • Led feature development for Tarsyer Store Manager, a footfall analytics dashboard supporting 1,100+ stores across India, reducing client support tickets by 32% and improving operational efficiency. • Collaborated cross-functionally in an Agile environment, working closely with IT operations, store maintenance teams, and internal engineering to ensure seamless implementation and rapid issue resolution. • Developed internal configuration tools, cutting setup time by 55%, streamlining onboarding for new stores, and enhancing deployment speed and scalability. • Standardized operational processes by creating SOPs and project documentation, improving compliance, efficiency, and alignment with Agile methodologies.

BI Analyst | ETL Developer at Tata Consultancy Services, Jan 2022 - Mar 2024 · 2 yrs 3 mos, Pune District, Maharashtra, India, • Managed and optimized production ETL pipelines using Informatica, ensuring seamless data workflows and high system reliability. • Developed, tested, and deployed data transformation solutions in Agile sprints, aligning with business requirements to enhance data processing efficiency. • Oversaw data marts and warehouse operations, ensuring timely and accurate data availability for analytics dashboards and business intelligence reporting. • Collaborated with cross-functional teams, including engineering, analytics, and product stakeholders, to improve data workflows and drive data-driven decision-making.

Business Intelligence Analyst at Tata Consultancy Services, Jan 2021 - Mar 2024 · 3 yrs 3 mos, Managed and maintained the production environment, developing and optimizing ETL pipelines using Informatica to ensure seamless data workflows. Managed automated workflows for data transformation, ensuring high availability and performance of production jobs. Developed and unit-tested Informatica DT code in Agile sprints, aligning with client requirements to enhance data processing efficiency. Automated manual processes using Shell scripting, reducing operational effort and improving system reliability. Managed data marts, warehouse operations ensuring timely data availability for analytics dashboards and BI reporting.

Assistant System Engineer at Tata Consultancy Services, Jan 2021 - Jan 2022 · 1 yr 1 mo, Remote, • Diagnosed and fixed application errors by working cross-functionally with development and support teams. • Leveraged Infacmd and Shell scripting to automate processes, reducing manual effort and improving efficiency.

Education

Bachelor of Engineering - BE, Electronics and Telecommunication, Government College of Engineering And Research,Pune

HSC, science, Yogeshwari Mahavidyalaya, Ambajogai.