Headline

Customer Experience Manager | Key Accounts Management | Business Ops and Success Specialist | Growth and Customer acquisition

About

Leveraging a robust background in Mechanical Engineering, I apply analytical problem-solving to optimize e-commerce fulfillment and drive growth for our clients. My expertise in communication and problem-solving ensures that each client's unique needs are met with precision and efficiency. My focus has always been on nurturing key accounts, fostering retention, and contributing to our collective revenue expansion. This experience has honed my ability to deliver tailored support and solutions, with a continuous goal of becoming an indispensable partner and advisor in the dynamic space of e-commerce logistics

Location

New Delhi

Work experience

Customer Experience Manager at GreyOrange, Jul 2024 - Present · 2 yrs 1 mo, Gurugram, Haryana, India

Merchant Success Manager at ShipBob, Apr 2023 - Apr 2024 · 1 yr 1 mo, Remote

Manager, Customer Success at Freight Tiger, Feb 2021 - Apr 2023 · 2 yrs 3 mos, New Delhi, Delhi, India

Supply Chain Associate at Delhivery, Jan 2019 - Feb 2021 · 2 yrs 2 mos, Ahmedabad

Education

Bachelor of Technology, Mechanical Engineering, Babu Banarasi Das University