Headline

Customer Success | Business Operations | Client Relationship Management | Administrative Support | CRM | Shopify | Live Chat (LimeChat) | Sales Support | Open to UAE & Global Opportunities

About

As a Customer Relations Associate in MediBuddy process since December 2024, I specialize in managing high-volume customer interactions, resolving complex tickets, handling escalations, and ensuring effective ticket closure. My role emphasizes delivering timely resolutions while maintaining high customer satisfaction, supported by my proficiency in CRM tools, operations management, and data handling. Holding a Bachelor's degree in Computer Application from V.P Institute of Management Studies and Research, I bring strong communication and problem-solving skills to the forefront. My focus remains on fostering a customer-first approach, ensuring operational efficiency, and contributing to seamless customer experiences in every interaction.

Location

Bengaluru

Work experience

Customer Relations Associate at MediBuddy, Dec 2024 - Present · 1 yr 8 mos, Bengaluru, Karnataka, India, Results-driven Customer Relations Associate skilled in handling high-volume interactions, resolving complex tickets, managing escalation cases, and ticket closure management. Award-winning employee recognized for delivering timely resolutions and maintaining high CSAT. Experienced in invoice verification, operations management, CRM tools, and data handling. Strong communication and problem-solving skills with a customer-first approach

Software Developer at Fortune InfoServeIndia Pvt. Ltd., Nov 2023 - May 2024 · 7 mos, Belgaum, Karnataka, India, Aspiring Software Developer with a strong foundation in programming and database management. Skilled in SQL, MySQL, and data migration, with knowledge of backend development, APIs, data handling, and testing projects. Quick learner with strong problem-solving skills.

Backend Database Developer at Integrate Infosolutions, Feb 2022 - May 2023 · 1 yr 4 mos, Sangli, Maharashtra, India, Backend Developer with experience in scalable application development and database management. Skilled in MySQL, SQL, database handling, and data migration, with expertise in query optimization, APIs, and performance tuning. Strong problem-solving and analytical abilities

Education

Bachelor's degree, Computer Application, V.P Institute of Management Studies and Research, Sangli