---
title: "Arpit Channawar - Principal Business Analyst (US Healthcare) in Pune District | Tal"
description: "Meet Arpit Channawar, Principal Business Analyst | US Healthcare (Payer & Provider) SME | Certified SAFe Scrum Master | Healthcare Digital Transformation | HL7 • FHIR • HIPAA | Enterprise Agile | Product Leadership based in Pune District."
image: "https://tal.club/meet/unknown-8695/share-image"
---

# Arpit Channawar on Tal

## Headline

Principal Business Analyst \| US Healthcare \(Payer & Provider\) SME \| Certified SAFe Scrum Master \| Healthcare Digital Transformation \| HL7 • FHIR • HIPAA \| Enterprise Agile \| Product Leadership

## About

For 10\+ years, I have operated at the intersection of business strategy and technology delivery, turning complex digital transformation programs into shipped products across Healthcare, Ecommerce, and BFSI\. I started as a Software Engineer, which means I do not just document requirements\. I architect the bridge between C\-suite vision and engineering execution\. In Healthcare, I have delivered patient access systems, care management platforms, and utilization management workflows for US payer and provider ecosystems\. Strong experience analyzing and optimizing inpatient and outpatient hospital workflows to improve operational efficiency and patient outcomes\. Skilled in patient journey mapping, care coordination processes, and identifying opportunities to enhance patient experience across the continuum of care\. Well\-versed in HIPAA, CMS regulations, healthcare compliance requirements, and healthcare data privacy standards\. I understand HL7 FHIR interoperability, revenue cycle management \(RCM\), prior authorization automation, and HEDIS/Star Ratings reporting\. In Ecommerce and Supply Chain, I have led OMS, PIM, and WMS transformations spanning product discovery, cart/checkout optimization, inventory synchronization, 3PL integration, and last\-mile fulfillment\. In BFSI, I have driven payments modernization, mobile banking enhancements, and digital wallet initiatives\. I understand payment gateways, real\-time payments \(RTP\), ISO 20022 messaging, open banking APIs, KYC/AML workflows, and core banking integration\. As a Certified SAFe 6 Scrum Master \(SSM\), I run PI Planning, sprint ceremonies, and backlog refinement across distributed Agile teams\. I pilot GenAI\-augmented BA workflows to accelerate requirements drafting, acceptance criteria generation, and sprint readiness\. My toolkit includes Jira, Confluence, Azure DevOps, Visio, Lucidchart, Miro, SQL, Tableau, and Power BI\. I am currently open to Lead Business Analyst, Product Owner, Agile Delivery Lead, or Digital Transformation Manager roles where I can scale mission\-critical programs in Healthcare, Ecommerce, or BFSI\.

## Location

Pune District

## Work experience

Principal Business Analyst \(US Healthcare\) at Infojini Inc, Jun 2026 \- Present · 2 mos, Pune City, Maharashtra, India

Lead Business Analyst and Scrum Master at Brillio, Jul 2022 \- Jun 2026 · 4 yrs, Pune District, Maharashtra, India, • Led end\-to\-end business analysis and Agile delivery across 4 simultaneous enterprise programs \(Healthcare patient access, Ecommerce OMS/PIM, Digital Commerce, Workflow Automation\), managing requirements for teams of 8\-15 engineers per sprint cycle and delivering $2M\+ in annual contract value\. • Drove customer journey transformation for a major Ecommerce client, redesigning product discovery, cart, checkout, and post\-order workflows; improved catalog onboarding efficiency and reduced stakeholder escalation rate\. • Delivered healthcare digital transformation initiatives spanning care management, case management, and utilization workflows for US payer clients\.; translated clinical requirements into 200\+ user stories and process flows\. • Defined and tracked an Ecommerce KPI framework covering product discoverability, cart conversion, and operational throughput; presented bi\-weekly insights to C\-level stakeholders\. • Facilitated PI Planning and sprint ceremonies across 3 Agile Release Trains \(ARTs\) with 50\+ participants, resolving cross\-team dependencies and maintaining 90%\+ sprint commitment accuracy across 12 program increments\. • Piloted GenAI\-augmented BA workflows using ChatGPT and Copilot for requirements drafting, acceptance criteria generation, and sprint backlog acceleration; reduced documentation time and improved sprint readiness for 2 project teams delivering faster time\-to\-market\. • Managed end\-to\-end UAT cycles for 3 enterprise platform releases, coordinating business validators, tracking defects to closure, and signing off on release readiness within agreed timelines with zero production defects\. • Built and maintained BRD, FRD, user story, and acceptance criteria templates standardized across 4 programs; reduced requirements clarification cycles and eliminated rework on sprint starts for 8 consecutive sprints\. • Orchestrated stakeholder communication across Product Owners, Engineering Leads, UX Directors, QA Managers, and Operations VPs\.

Senior Business Analyst & Development Manager at Prolific Systems & Technologies Pvt\. Ltd\., Feb 2021 \- Jun 2022 · 1 yr 5 mos, Thane, Maharashtra, India, • Managed business analysis and client engagement for enterprise and Ecommerce\-focused digital transformation initiatives, producing full requirements suites \(BRD, FRD, use cases, user stories, process maps\) that enabled zero\-rework sprint starts\. • Delivered Ecommerce operational workflow improvements across pricing management, inventory synchronization, returns lifecycle, order workflows, and promotions management; reduced order processing errors and improved inventory accuracy\. • Standardized acceptance criteria templates and user story formats across 4 platform projects; reduced requirements clarification cycles and improved sprint velocity\. • Led end\-to\-end UAT for enterprise platform releases, coordinating business validators, tracking defects to closure, and achieving on\-time release sign\-off for both launches\. • Identified key workflow inefficiencies in Ecommerce operational processes \(returns lifecycle, pricing synchronization, inventory management\); proposed and delivered redesigned workflows adopted by the engineering team\. • Supported presales discussions and solution discovery for new business opportunities; contributed to proposal development that converted opportunities into signed contracts\. • Collaborated with technical architects and delivery managers to translate business requirements into scalable technical solutions, ensuring alignment between business expectations and delivered functionality\. • Facilitated Agile ceremonies including sprint planning, backlog refinement, sprint reviews, and demos; improved team predictability\. • Streamlined workflow documentation and requirement traceability using Jira and Confluence; reduced time spent on status reporting by 20 hours per month through automated dashboard creation\. • Enhanced stakeholder communication and delivery coordination across business, product, operations, and engineering teams; received client commendation for 'exceptional clarity and responsiveness' in quarterly business reviews\.

Senior Business Development Executive at smartData Enterprises Inc\., Feb 2018 \- Feb 2021 · 3 yrs 1 mo, Nagpur, Maharashtra, India, • Conducted requirements discovery and solution scoping for 20\+ Ecommerce and enterprise digital projects across US and international markets; translated client needs into proposals that converted at a 65% win rate, generating $1\.5M\+ in annual revenue\. • Maintained a portfolio of 12\+ long\-term client relationships across Healthcare and Ecommerce verticals; directly contributed to 85% account retention and 40% repeat project engagement rate over a 3\-year period\. • Supported Ecommerce transformation initiatives involving product discovery workflows, ordering modules, marketplace integrations, loyalty workflows, and inventory management processes for 8 clients across retail and B2B segments\. • Collaborated with development and QA teams for requirement clarification, sprint coordination, defect triaging, and release validation; reduced post\-launch defect rate by 22% through early\-stage business involvement\. • Progressed from Business Development Executive to Senior role within 2 years by consistently exceeding client satisfaction targets \(4\.7/5\.0 average CSAT\) and independently managing complex multi\-stakeholder engagements\.

Business Development Executive at smartData Enterprises Inc\., Feb 2016 \- Feb 2018 · 2 yrs 1 mo, Sahibzada Ajit Singh Nagar, Punjab, India, • Generated and qualified 150\+ leads across Healthcare, Ecommerce, and Enterprise software markets; built a $2M\+ qualified pipeline within 18 months through targeted outbound and inbound campaigns\. • Conducted 50\+ discovery calls and demo sessions with C\-level and VP\-level stakeholders; developed strong qualification skills that became the foundation for later Business Analysis career transition\. • Drafted 30\+ business proposals, SOWs, and project estimates; improved proposal quality and win rate from 35% to 55% within 12 months through standardized templates and competitive analysis\.

Software Engineer at smartData Enterprises Inc\., Jun 2015 \- Feb 2016 · 9 mos, Nagpur, Maharashtra, India, • Developed and maintained web application features using Java/J2EE, Spring Framework, and SQL \(MySQL/Oracle\) for enterprise client projects, delivering 15\+ modules on time and within scope\. • Collaborated with senior developers and business analysts to understand requirements, design database schemas, and implement RESTful APIs; gained foundational understanding of the full SDLC that informs BA work today\. • Participated in code reviews, unit testing, and bug fixing; maintained 92% code coverage and zero critical defects in production releases during tenure\. • Documented technical specifications and API contracts for 3 modules; this documentation habit became the seed for later BRD/FRD writing excellence\.

## Education

Engineer’s Degree, Computer Science & Engineering, G\.H\. Raisoni College of Engineering\(GHRCE\), Nagpur

[View the original profile](https://tal.club/meet/unknown-8695)

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