Headline

Manager @ HYUNDAI MOTOR COMPANY| PEC CHANDIGARH SSC CGL 2021 AIR 305 Bikes and Cars Enthusiast

About

VOC and Customer Experience Analyst — Parts Operations — Skilled in VOC, customer experience, complaint analytics, RCA, and CRM case management, driving CSAT, TAT, and process optimization. Manages end-to-end parts operations, supply coordination, and escalations, ensuring fast, high-quality resolution and improved customer satisfaction.

Location

Chandigarh

Work experience

Manager l Analysis and Prevention senior specialist - VOC Analysis at Hyundai Motor Company, Jul 2025 - Present · 1 yr 1 mo, Gurugram, Managed Pan-India VOC complaints for Parts & Accessories, reducing monthly volume from 250 to 170 ( 32% reduction) while maintaining inflow within defined targets • Ensured high data quality and optimized model performance to support complaint analytics and root cause analysis (RCA) • Key Projects 1. AI based attribute analysis 2. Development of QR based instant feedback 3. Robo calling to collect feedback

Post Graduate Engineering Trainee -VOC Analysis at Hyundai Motor Company, Jul 2024 - Jul 2025 · 1 yr 1 mo, Gurugram, Haryana, India, Expertise in VOC analysis, specializing in gathering and interpreting customer feedback to drive business improvements. Proficient in sentiment analysis, survey design, NPS/CSAT, and customer journey mapping, with a strong focus on turning data into actionable insights to enhance customer experience.

Head - Outreach Initiatives at CDGC - Training & Placement Cell, PEC, Jun 2023 - Jun 2024 · 1 yr 1 mo, Chandigarh, India, Served as Joint Head of the Career Development and Guidance Centre, where I led initiatives to support students in career planning, resume building, and job placement. Organized workshops, industry talks, and recruitment drives, helping students develop professional skills and connect with potential employers for successful career growth.

General Insurance Advisor at The New India Assurance Co. Ltd., Jul 2019 - Jun 2024 · 5 yrs, Skilled General Insurance Advisor with expertise in risk assessment, providing tailored coverage solutions, and maintaining strong client relationships. Proficient in insurance product knowledge, sales strategy, and compliance with industry regulations. Adept at problem-solving and guiding clients through claims processes while delivering clear communication and exceptional service.

Personal goal pursuit at Career Break, Sep 2020 - Jul 2022 · 1 yr 11 mos, Chandigarh

Trainee at JREW Engineering Limited, Jan 2020 - May 2020 · 5 mos, Mohali, Punjab, India

Education

Master of Technology - MTech, Mechanical Engineering, Punjab Engineering College

Bachelor of Engineering - BE, Mechanical Engineering, Panjab university