Headline

Operations & Client Servicing at CII | International Engagementa Karnataka | Operations | Administration | Stakeholder Management | Ex-CultFit | BIMTECH Alumni | St Aloysius College Alumni

About

Operations professional with 8+ years of experience in managing end-to-end execution, process coordination, and operational delivery across large-scale programs and industry initiatives. My core expertise lies in ensuring seamless execution by streamlining workflows, managing logistics, and coordinating across multiple stakeholders. In my current role, I handle operations for events, programs, and membership initiatives—managing planning, scheduling, vendor coordination, and execution. I regularly work on process tracking, MIS reporting, documentation, and ensuring timely closure of action items to maintain operational efficiency. I have experience coordinating multiple projects simultaneously, including industry events, delegations, and learning missions across India and internationally. My role involves managing on-ground execution, stakeholder communication, and backend operations to ensure smooth delivery. I also handle invoicing, administrative coordination, and program logistics, while supporting policy initiatives and member engagement through structured operational support. I focus on improving processes, reducing execution gaps, and ensuring consistent delivery standards. A key highlight includes serving as Hall Director – Outdoor Segment at EXCON 2025, Asia's Largest Construction Equipment Trade Fair where I managed operations and coordination for a large-scale exhibition environment. I am now looking to transition into a dedicated Operations role where I can leverage my experience in execution, process management, and coordination to drive efficiency and scale. Feel free to contact me at arolr235@gmail.com or +91 99024 76775. Let's connect and explore opportunities together.

Location

Bengaluru

AI stack

claude

openai

Work experience

Operations & Client Engagement (Events & Programs) CII Karnataka at Confederation of Indian Industry, Jun 2023 - Present · 3 yrs 4 mos, Bengaluru, Karnataka, India, International Engagements| Government Affairs| Event Execution| Statergic Membership Engagement | Policy Advocacy| Industry Outreach| MSME Support| Social Media | Delegation Coordination| LearningMissions. Operations professional with 6+ years of experience in managing end-to-end execution, administration, and coordination of large-scale events, stakeholder programs, and membership operations. Skilled in driving operational efficiency, process coordination, and seamless execution across multiple initiatives. Experienced in handling event operations, program scheduling, vendor coordination, and stakeholder management to ensure smooth delivery. Strong expertise in managing membership engagement activities, outreach programs, and state-wide initiatives. Proficient in maintaining MIS reports, recording minutes of meetings, tracking action items, and ensuring timely follow-ups. Coordinated industry visits, delegations, and learning missions across India and internationally, managing logistics and communication. Supported policy advocacy initiatives and industry programs through backend operations, documentation, and coordination. Previously worked on MSME-focused initiatives and supported state panels and Centres of Excellence. Managed invoicing and financial coordination, including raising tax and proforma invoices for various programs. Also handled social media coordination to enhance engagement and visibility of initiatives. Recognized for driving Common Minimum Programs (CMPs) to improve member interaction and engagement. Known for strong organizational skills, proactive communication, and ability to manage multiple responsibilities efficiently. Key highlight includes serving as Hall Director – Outdoor Segment at EXCON 2025, overseeing on-ground operations and coordination for South Asia’s largest construction equipment exhibition.

Business Operations Specialist at Kestone, Oct 2022 - May 2023 · 8 mos, Bengaluru, Karnataka, India, -Managing day to day business Operations for Dell,VMware and supporting the Business Team. -Client Co-ordination and Servicing of Dell,VMWare. -Procurement (Product Movement) & maintaining PO,s and Invoices. -Working on O/S collections and payments. -Business Operations Analysis.&Maintaining Business Records.

Senior Associate-Operations at Edureka, Feb 2021 - Aug 2022 · 1 yr 7 mos, Bengaluru, Karnataka, India, -Core in B2B and B2C learner Operations. -Live Sessions Operations. -Making sure the recordings are uploaded rightly on the learners LMS portal. -Making sure we operate at zero Issues without any disturbance when handling live Sessions. -Finding RCA of a issue or a problem found. Sessions scheduling/Managing Surveys feedback's so that the right feedback go to the learners. -Instructor Demo Links & Reports -Social Media Content-Operations.

Operations Associate at Edureka, Feb 2021 - Aug 2022 · 1 yr 7 mos, Managed daily learning operations supporting 1000+ learners across live sessions. Coordinated instructors, technical teams, and learners to ensure zero disruptions. Handled escalations and feedback to improve retention and satisfaction.

Relationship Manager at DusMinute, Aug 2020 - Jan 2021 · 6 mos, Managed customer relationships, escalations, and store-level operations.

Relationship Manager at Dus Minute, Aug 2020 - Jan 2021 · 6 mos, Managed customer relationships, escalations, and store-level operations.

Education

Master of Business Administration - MBA, Business Administration and Management, General, Birla Institute of Management Technology (BIMTECH)

Bachelor of Business Administration, Buisness Management, St. Aloysius (Deemed to be University)