Headline

Customer Service Specialist - DOW international Company - Packaging and Speciality Plastic for APAC region

About

I bring a passion for delivering high-quality work in every task I undertake. With a keen eye for detail and a commitment to excellence, I consistently strive to exceed expectations and ensure customer satisfaction. My ability to maintain enthusiasm for my work drives me to continually improve and innovate.I thrive in collaborative environments where I can contribute my expertise and learn from others. "The only thing that overcomes hard luck is hard work"

Location

Mumbai

Work experience

Customer Service Specialist at Dow, Apr 2026 - Present · 4 mos, India, Excited to start a new chapter in my career as a Customer Service Specialist at Dow International Chemicals Pvt. Ltd. (India)! Looking forward to learning, growing, and building great customer experiences in this journey ahead. Leading Business Packaging & Specialty Plastic across APAC—delivering strategic growth, strengthening key partnerships, and optimizing supply chain performance. #NewBeginnings #CustomerService #CareerGrowth #LearningAndDevelopment #Grateful #Dow

Senior Officer : Import Delivery Order - Release - Iberian Peninsula - Spain at CMA CGM Global Business Services (India), Mar 2025 - Apr 2026 · 1 yr 2 mos, India, Experienced logistics professional specializing in case management, customer coordination, and customs documentation. Skilled in managing complex deliveries, intermodal coordination, and system updates to ensure accurate and efficient shipping operations. Strong communicator adept at handling Merchant Haulage,Carrier Haulage , multi-point deliveries,and Customer relation management.co-ordinating with intermodal team to booking slots for container at door step.

Vessel balancing - Customer service Coordinator :- Latin America - Brazil. at Hapag-Lloyd AG, Oct 2022 - Feb 2025 · 2 yrs 5 mos, Customer Service-Vessel Balancing Offshore: Shipping instructions and VGM Reminders to customers on daily/weekly/monthly,Vessel cleaning pre sailing and post sailing, CRM, Massive rollover, route changes as per operation teams. On daily basis communication with cargo control, cargo operations, segment vertical. Doubt solving and analysis.

Export Booking & Amendment Customer Service Coordinator :- Latin America - Brazil at Hapag-Lloyd AG, Oct 2021 - Sep 2022 · 1 yr, Thane, Maharashtra, India, Customer service export booking-processing live bookings, CRM, doubts solving, process requirements analysis, communicating with regional Area if required,Amendments requested by customer.

Education

Bachelor of Commerce - BCom, Commerce, Mumbai University Mumbai