Headline

Sport Business & Event Operations Professional | Quality Assurance | Client Success | Process Optimization | Delivering Exceptional Fan & Client Experiences

About

I am an operations and client delivery professional with experience managing fast-paced digital content workflows for global clients, where precision, coordination, and execution are essential. My expertise spans content operations, quality control, stakeholder management, and process optimization, with a strong focus on delivering high-quality results under tight deadlines. During my time at Videoverse, I managed end-to-end content delivery across multiple sports and entertainment properties, collaborating with cross-functional teams to ensure seamless publishing, maintain quality standards, and meet client expectations. I also supported onboarding initiatives and workflow improvements that enhanced team efficiency and operational consistency. Driven by a passion for sports and live experiences, I completed an MSc in Sport Business Management from Leeds Beckett University. While studying in the UK, I volunteered at major sporting events, gaining firsthand experience in spectator services, event operations, and fan engagement. Those experiences reinforced my interest in creating memorable experiences behind the scenes and showed me the impact that well-executed events can have on audiences. I thrive in dynamic, collaborative environments where organization, problem-solving, and adaptability are key. Whether coordinating operations, managing stakeholders, or supporting live events, I enjoy bringing structure to complexity and contributing to experiences that leave a lasting impression. I am always keen to connect with professionals and explore opportunities in sports business, event operations, client delivery, and project coordination.

Location

Mumbai

Work experience

Customer Delivery Executive at VideoVerse, Feb 2025 - Apr 2026 · 1 yr 3 mos, Mumbai, Quality Control professional with expanded ownership across client communication and delivery, ensuring seamless execution of high-quality content for global clients while maintaining publishing commitments. - Manage end-to-end client delivery, acting as the direct point of contact for requests, clarifications, and feedback. - Oversee quality control for all outputs, ensuring alignment with client standards, publishing guidelines, and strict turnaround times. - Deliver engaging sports highlights and clips under tight deadlines across Tennis, Football, and Cricket. - Balance real-time client coordination with ongoing deliverables that must be published accurately and on schedule. - Support and onboard new team members, helping them quickly adapt to internal dashboards, tools, and workflows.

Education

Master of Science - MS, Sport Business Management, Leeds Beckett University

BMS, Finance, General, St. Xavier's College