---
title: "Yathy Mohan Potty - Customer Success Manager in Bengaluru | Tal"
description: "Meet Yathy Mohan Potty, Customer Success Manager based in Bengaluru."
image: "https://tal.club/meet/unknown-10382/share-image"
---

# Yathy Mohan Potty on Tal

## Headline

Customer Success Manager

## About

Strategic Customer Success Professional with 9\+ years of experience driving retention and value across SaaS, Cyber Resilience, and other various sectors\. Expert at managing high\-value account portfolios and high\-volume digital segments, specializing in orchestrating the end\-to\-end customer journey from on\-boarding to renewal\. Proven track record as a trusted Voice of the Customer \(VoC\), bridging the gap between technical subject matter expertise and executive business objectives\. Adept at partnering with cross\-functional teams to drive product adoption, mitigate churn, and capitalize on expansion opportunities to maximize ARR

## Location

Bengaluru

## Work experience

Customer Success Manager at Commvault, Dec 2025 \- Present · 8 mos, \*Relationship Management: Partnered closely with Account Management to build enduring customer relationships, proactively identifying immediate data protection gaps and future Cyber Resilience needs\. \*Voice of the Customer: Served as a trusted voice of the customer and internal advocate, ensuring that customer feedback directly influenced Commvault’s product enhancements and engineering priorities\. \*Cyber Resilience SME: Developed a deep technical and functional understanding of Commvault’s Cyber Resilience solutions, providing subject matter expertise to help customers navigate complex data security and recovery landscapes\. \*Cross\-Functional Orchestration: Maintained strong alignment with Account Management, Customer Support, Product, and Engineering teams, expertly leveraging these internal resources to resolve customer challenges and drive project success\. \*Adoption & Value Realization: Spearheaded initiatives to ensure customers successfully adopted Commvault’s platform, aligning product features with their specific business continuity and Cyber Resilience objectives\. \*Strategic Business Reviews: Led cadenced business reviews to celebrate progress, share upcoming Cyber Resilience roadmap items, and align on future strategic goals while proactively planning for risk mitigation\. \*Expansion & Growth: Partnered with the Sales team to identify and capitalize on expansion opportunities, driving increased value within the customer base by identifying "white\-space" for additional Commvault services\. \*Churn & Risk Mitigation: Minimized potential churn and account risk by providing high\-visibility reporting to Commvault leadership and building actionable plans to actively mitigate customer health concerns\.

Digital Customer Success Manager at Commvault, Oct 2024 \- Nov 2025 · 1 yr 2 mos, Bengaluru, Karnataka, India, \*Digital Customer Engagement: Proactively engage with customers across all journey phases \(onboarding, adoption, retention, expansion\) through digital channels, supplementing with direct calls when necessary, to drive product utilization and value realization\. \*Cross\-functional Collaboration & Advocacy: Serve as the primary voice of the customer internally, collaborating effectively with various departments \(e\.g\., Product, Sales, Support\) to address customer needs and influence product/service enhancements\. \*Data\-Driven Customer Success: Analyze customer data to identify trends, predict risks, and personalize engagement strategies, ensuring proactive support and tailored guidance\. \*Program Ownership & Development: Own, develop, and refine digital customer success programs and projects, contributing to the strategic evolution of customer engagement initiatives\. \*Playbook Development: Developed comprehensive playbooks for various digital engagement programs, standardizing best practices and enhancing team efficiency\. \*Reporting & Analytics Leadership: Led the development of comprehensive reports and dashboards using tools such as Gainsight, Salesforce, and Power BI, providing clear insights into organizational goals and outcomes for team members and leadership\. \*Tool Proficiency: Proficient in leveraging customer success platforms \(Gainsight\), CRM systems \(Salesforce\), business intelligence tools \(Power BI\), and other relevant technologies to optimize customer interactions and data analysis\.

Digital Customer Success Manager at Planview, Inc\., Jul 2023 \- Sep 2024 · 1 yr 3 mos, Bengaluru, Karnataka, India, \*Digitally engaged with Customers around the globe to create value out of Planview solutions \*Handled CS POD for Planview PPMPro with 239 customers and 12M USD ARR\. \*Forecasted churn for each quarter with 90% accuracy , with the help of in\-depth product usage data analysis \*Maintained 85% renewal rate across quarters \*Created upsell and cross sell opportunities by analysing customer adoption and usage\. \*Collaborated with cross functional teams to deliver top notch service to the customers \*Moderated customer community by enabling teams to engage on each customer posts and thereby addressing customer queries\.Created multiple highly engaging posts on the Planview community to help customers know about product offerings\. \*Tracked customer NPS and took necessary actions for promoters and detractors\.Succesfully registered promoters for advocacy programs \.Took actions to bring confidence back for detractors \*Hosted and presented customers webinars on "Modernizing PPM solutions" and "Elevating PPM to meet today's demand" \*Core committee member in learning initiative "micro\-learning" and successfully helped the initiative to run multiple events internally \*Tools used\-MS office suite, Power BI, Salesforce,Gainsight CX, Gainsight Community \(insided\),Pendo,Clari,zoominfo,TSIA

Business analyst \(Customer Success \) at Bizom, Jan 2022 \- Jul 2023 · 1 yr 7 mos, Bengaluru, Karnataka, India, \* Analytics/Insights: Regular insights\-backed discussions with clients to suggest methods to drive the desired outcomes expected out of Bizom\. \* Client Relationship management: Maintain constant engagement with all major stakeholders at the client end \(Business and Functional\) through weekly/monthly/quarterly business reviews\. Managed Enterprise and Midmarket Accounts\. \*Project Management: Project owner of the designated account\. Bizom representative for that account\. Responsible for all alignment internal or external\. \* Upsell/Xsell: Create upsell/xsell opportunities in an account by understanding their business challenges and outcomes they want to achieve aligned with their RTM goals\. \*Requirement Gathering and Documentation: Understand, analyze and gather client requirements, and document them in a BRD\. \* Cross\-Functional Communication: Work closely with RnD and CCD in the entire process towards ensuring faster go\-lives and executions of new initiatives in accounts\.

Customer Success Specialist at Appmaker\.xyz, May 2021 \- Dec 2021 · 8 mos, \* Onboarding new customers and familiarize them with the product, improve onboarding processes and manage high\-value customer portfolios \* Analyze high\-value customer data to improve customer experience \- Provide the high\-value customers with guidance and thus increasing their growth and maximising the revenue for Appmaker\. Hence minimizing customer churn \* Work in conjunction with the engineering team to ensure that the high\-value customers have a superlative experience and thus increasing the stickiness/ tenurity with the platform \* Aid in product design and product development \* Use Freshdesk and intercom to operate customer tickets

Customer Success Executive at MegaExams, Jun 2019 \- Jan 2021 · 1 yr 8 mos, Bengaluru, Karnataka, India, \* Customer on\-boarding and training SMB customers \(Schools,Colleges,Other Educational intitutes\) \* Account management of existing SMB customers \* Customer feedback and NPS \* Help internal stakeholders to understand customer feedbacks about the product

## Education

Master of Business Administration \(M\.B\.A\.\), International Business, Birla Institute of Management Technology \(BIMTECH\)

Bachelor of Technology \(BTech\), Electrical and Electronics Engineering, Rajiv Gandhi Institute of Technology, Kottayam

[View the original profile](https://tal.club/meet/unknown-10382)

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