Headline

Investigation Specialist - French Interpreter | Amazon Safety Department

About

With over 7 years of professional experience, I specialize in fraud risk management and data analysis as a Fraud Risk Investigator at Amazon. I am driven by a commitment to ensuring secure transactions and mitigating fraudulent activities, contributing to a trustworthy digital ecosystem. Proficient in French and English, I excel in cross-cultural communication and collaboration with buyers, merchants, and internal teams. My goal is to bring precision, diligence, and a global perspective to every task, aligning with Amazon's mission to be the most customer-centric company. At Amazon, I support investigative operations by identifying fraud risks, analyzing transactional data, and maintaining accurate records. My ability to transform raw data into actionable insights has empowered collaborative efforts to enhance security measures. Additionally, I have contributed to process improvements by aligning risk management practices across departments, ensuring consistent application of principles. My attention to detail and multilingual communication skills have been instrumental in fostering trust and delivering results.

Location

Delhi

Work experience

FRAUD RISK INVESTIGATOR - FRENCH SPECIALIST at Amazon, Oct 2020 - Present · 5 yrs 10 mos, France, In my current role, I regularly communicate in French and English via email and telephone with buyers, merchants, and internal stakeholders. I am adept at identifying errors and minimizing risks posed by fraudulent activities. This experience has honed my attention to detail, a crucial skill for the position I am applying for, and strengthened my proficiency in both French and English. Additionally, I have performed a variety of technical and administrative tasks supporting investigative operations, including gathering and compiling research data, maintaining records, organizing and processing data and equipment, and preparing reports. This has equipped me with a deep understanding of transforming raw data into meaningful insights and proficiency in various computer tools such as Excel, Word, and other Microsoft applications. Throughout my career, I have successfully managed multiple projects concurrently, ensuring timely completion of all tasks. In my previous role, I organized and coordinated investigations, collaborated closely with team members, and effectively prioritized team.

Investigation Specialist - French Interpreter | Amazon Safety Department at Amazon, Oct 2020 - Feb 2026 · 5 yrs 5 mos, New Delhi, Delhi, India, Investigation Specialist – French Interpreter | Amazon Safety Department: Experienced in conducting end-to-end fraud risk investigations involving customer accounts, policy violations, suspicious activities, account compromise, identity verification, and payment-related issues to protect the integrity of the Amazon marketplace. Performed detailed analysis of customer behavior, transaction history, and digital evidence to support accurate, evidence-based decisions while ensuring compliance with Amazon policies and regulatory standards. Delivered multilingual voice and non-voice support in French and English through phone, email, chat, and case management systems, collaborating with cross-functional teams including Trust & Safety, Risk Operations, Compliance, Finance, Payments, Legal, and Technical Support to resolve complex cases. Leveraged Advanced Microsoft Excel for data analysis, reporting, trend analysis, and operational tracking, maintained high standards of quality, confidentiality, and SLA compliance, mentored new team members, and contributed to continuous process improvement initiatives to enhance operational efficiency and customer safety.

Transaction Risk Investigator at Amazon Development Center India Pvt. Ltd, Oct 2020 - Present · 5 yrs 10 mos, I regularly communicate in French and English via email and telephone with buyers, merchants, and internal stakeholders. I am adept at identifying errors and minimizing risks posed by fraudulent activities. This experience has honed my attention to detail, a crucial skill for the position I am applying for, and strengthened my proficiency in both French and English. • Participated in ongoing professional development opportunities to stay current with industry trends and best practices for risk management. • Worked closely with colleagues across departments to ensure consistent application of risk management principles throughout the organization. • Assisted in the design of automated systems for monitoring potential risks, improving overall efficiency and accuracy. • Supervised and motivated field investigators and collaborated with personnel to identify strengths and areas of weakness. • Offered training seminars on investigative techniques, elevating the skill level within the department and fostering collaboration among team members. • Researched criminal cases and led investigations to determine appropriate course of proceedings. • Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise. • Maintained accurate records of all transactions, ensuring compliance with accounting standards and regulations. • Ensured accurate billing practices by monitoring insurance information updates and coordinating with finance departments. • Stayed current on trends in information technology through participation in industry conferences, workshops, webinars, or similar events. • Utilized information technology to record sales figures, for data analysis and forward planning.

French Translator at Delhi University, 2015 - Present · 11 yrs 7 mos, Greater Delhi Area

FRENCH INTERPRETER | DATA ANALYST | FINANACE at EXL, Jun 2019 - Mar 2025 · 5 yrs 10 mos, Gurgaon, Haryana, India, Experienced with American Express Global Business Travel (GBT) leading business partner for managed travel, Aviation and Train SNCF. • Maintained and updated corporate traveler profiles with current information. • Experienced with American Express Global Business Travel (GBT) leading business partner for managed travel, Aviation and Train SNCF. • Enabled seamless collaboration among diverse teams by providing mediation through precise interpretation of ideas between English and French-speaking members. • Contributed to successful marketing campaigns by translating promotional materials into engaging French content for target audiences. • Enhanced communication by providing accurate and timely French interpretation services during meetings, conferences, and presentations. • Maintained confidentiality while interpreting sensitive information during legal proceedings, fostering trust among clients. • Handled sensitive information with • professionalism and discretion.

French Interpreter | Customer Support at Concentrix, Jun 2018 - Feb 2019 · 9 mos, Gurgaon, Haryana, India, I had been the part of Concentrix Daksh India Private Limited • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Clarified customer issues and determined root cause of problems to resolve product or service complaints. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Answered constant flow of customer calls with minimal wait times. Responded to customer requests for products, services, and company information. Answered customer telephone calls promptly to avoid on-hold wait times. Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates. Exhibited high energy and professionalism when dealing with clients and staff. Promoted bilingual collaboration within companies by offering comprehensive linguistic assistance in both oral and written forms.

Education

Bachelor's Degree, French Studies, University of delhi

Bachelor of Arts - french, French Language and Literature, Delhi University